how do i restore from a local backup?

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  • Updated 3 years ago
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Hi everyone. I am using Hosted and when cleaning up the files accidentally deleted my old company which I did not want to do.
I have it saved on my desktop, so I tried to restore it.  Open Or Restore / Restore a Back Up Copy (.QBB) / NEXT / Local BackUp / NEXT / Restore From....

this is the point where I get lost.

The drop down selection box is automatically keyed to My Backup (B:) but its not in there because I deleted it accidentally as previously stated.

So i clicked on the down arrow, clicked on desktop and my backups folder which i have on my desktop does not appear.  In fact it appears to me to be the Hosted desktop and not mine.

Can anyone help?

regards
Jacquie
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Jacquie Stumpf

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Posted 3 years ago

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Rav, Community Manager

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Hi Jacquie,

You'll need to upload your backup file using the Reckon Accounts Hosted toolbar (select the upload option) to the B drive. You can then restore it from your B drive.

Details on how to use the Accounts Hosted toolbar here -
https://community.reckon.com/reckon/topics/the-reckon-accounts-hosted-floating-toolbar

Let me know how you get on

Cheers
Rav