how to add a second admin to gov connect

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Di Morgan
Di Morgan Member Posts: 10 ✭
edited April 2019 in Accounts Hosted
how do I go about adding a second Admin/User to gov connect?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
    edited March 2019
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    Hi Di,
    If you need to give another user access to your GovConnect STP entity, its really easy to do so.
    Each user must have their own Reckon Portal account and their own Multi-Factor Authentication (MFA) enabled. You can then share your existing STP entity to other users.

    Check out the Help Guide we've created here for a step by step process on how to share -
    HOW TO SHARE YOUR RECKON GOVCONNECT STP SERVICE WITH OTHER USERS

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Di Morgan
    Di Morgan Member Posts: 10 ✭
    edited April 2019
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    Hi Rav
    Have create another user access for the portal, but we dont get the q code to be able to activate the MFA.  I am confused with all of this :(

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
    edited April 2019
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    Hi Di,
    Are you logged into the second user's portal account when creating the MFA?
    Have you already shared the STP entity to the second user's Reckon Portal account?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

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