How to correct the Jobkeeper on pay run to reflect on the ATO Jobkeeper form

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  • Updated 1 month ago
  • (Edited)
Dear Software Technical Support,

I have attempted to contact but you may be very busy and I could not talk to any technical support guys.

I have just found out that I have made a mistake and misunderstanding on how to report JobKeeper on each Weekly pay run as I followed the Jobkeeper weekly Schedule by filling allowance field with JobKeeper-Start FNXX and JobKeeper-Finish FNXX on every week I have process. Now, there is no number of eligible employees shown on the Claim JobKeeper form.

So, I contact the tax office but they could not assist on this matter and I need Reckon technical support to resolve this problem.

Problem is weekly pay run I process as the following example:

Fortnight 1   30/03/20 to 05/04/20 - Allowance Jobkeeper-Start FN001
                    06/04/20 to 12/04/20 - Allowance Jobkeeper-Finish FN001

Fortnight 2  13/04/20 to 19/04/20 - Allowance Jobkeeper-Start FN002
                    20/04/20 to 26/04/20 - Allowance Jobkeeper-Finish FN002

Fortnight 3   27/04/20 to 03/05/20 - Allowance Jobkeeper-Start FN003
                    04/05/20 to 10/05/20 - Allowance Jobkeeper-Finish FN003

Fortnight 4  11/05/20 to 17/05/20 - Allowance Jobkeeper-Start FN004
                   18/05/20 to 24/05/20 - Allowance Jobkeeper-Finish FN004


I really need advice on how to resolve this issue urgently please.

Appreciated.

Regards,
Charles







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Charles

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Posted 1 month ago

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Kris Williams

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I think you should amend the pays and resubmit them. All you had to do was put START FN01 on the first pay, and if a topup to $750 is required use the Jobkeeper topup pay item (allowance) on each pay and no other Jobkeeper item. All you have to use after that is the topup item and nothing else until the need to finish paying Jobkeeper, that is the only time you will use the Finish FNxx item
actually your dates are wrong FN01 ended on 12/4, so that is the pay you start Jobkeeper from FN01.
you should search for the video on this forum and take a look
(Edited)
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Charles

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Thank you
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Felicity Bleckly

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As suggested. Redo all the pays and correct them. BUT...I had a problem with the ATO where we had 5 employees for FN03 and just 4 employees for FN04. We had used the correct Jobkeeper codes to finish the employee at end of FN03 but it didn't pick up in the monthly declaration. I didn't want to overclaim and I had to phone the ATO to get it corrected. Took more than hour on the phone and then the call dropped out...but the rep had taken all the details and when I went to look the next time my declaration had been completed by him. I don't know if it is correct because you can't dig down and see what you've reported (or I couldn't at that stage). But when we get the money we will know!
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Michael Corrigan

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You never use the FINISH code unless the employee is no longer entitled.  n your course you have effectively told the ATO by using FINISH-FN01 that none of your employees are entitled There is plenty of information on the ATO website about the use of the codes
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Kris Harris

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I think that entering both the start and finish FN allowances with the same FN they have actually cancelled each other out. So the ATO is seeing no eligible employees. This is mentioned here: https://www.ato.gov.au/General/JobKeeper-Payment/In-detail/Reporting-eligible-employees-and-JobKeepe... I agree you should amend the pays and resubmit but I am not sure if it will help with the declaration that is in the portal for May. I have tried to change ours without any luck. I spoke with the ATO yesterday and they suggested I complete the declaration manually with them over the phone. To do this you need each employees Name, DOB, TFN and FN eligible plus your GST turnover amounts for May and estimate for June.

(Edited)
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Charles

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Thank you Kris. What is the ATO contact Number that you call? Because I attempted to do that yesterday but that officers couldn’t help.
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Kris Harris

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For STP team it's 132866 and they can do it. I also spoke first to the Jobkeeper team. They can also do it but could not help with STP or portal stuff.

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Charles

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It’s very helpful. Thank you so much Kris.
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Michael Corrigan

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You should do an update event for your employees and just enter JOBKEEPER-START-FN01 as the allowance code and remove the other START codes and FIINISH codes.  That should fix it permanently
(Edited)