how to delete a pay run journal, it has created two

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  • Updated 6 months ago
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Using Reckon One, this is one of the first pay runs we have done.

I've read another question from someone and they said they just put in a journal to zero the pay run off, and I have done that for now, but is there a way to delate the pay run completely? However I have tried reversing, I've talked to technical support and trying to just "delete" the pay run transaction trail just cannot be done, all you get are error codes left, right and centre. 

Other than just a general journal entry to reverse the pay run journal transaction is there another way? 
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Tanah

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Posted 7 months ago

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Shisir, Employee

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Hi Tanah

Welcome to Reckon Community.

If you were not able to delete those corrupt pays, we can delete it for you from our end.

Could you please contact support or email to community@reckon.com with your user id and Book Name and screenshot of corrupt Journal so we can get in underway.

Regards

Shisir
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Tanah

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I tried contacting support and over about 5 days and multiple calls I got no where. 
I decided to enter just a normal general Journal to reverse the pay run journal. 
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Shisir, Employee

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HI, Tanah,

Thanks for getting back to me. 

This does not sound ideal. Could you please email your username or ID to the above email, so we can look it through?

Regards

Shisir