How to delete damaged transactions that result in a program crash when you view or display the Crea
Datarec_ReckonLtd
Reckon Staff Posts: 1,039
There are situations that arise where you come across a transaction that is damaged and viewing it results in a program crash.
You may encounter this:
Solution:
1) Identify the transaction
2) Go to the Chart of Accounts List and select the appropriate account
Then go to the register by clicking the Edit menu and then selecting Use Register or press the Ctrl and R keys simultaneously
Thanks to Shane who provided this useful answer to community members.
You may encounter this:
- When you are attempting to view a transaction by zooming into it from a report.
- When clicking the Previous or Next button when in an Invoice, Bill, Cheque, Sales Receipt data entry form
Solution:
1) Identify the transaction
2) Go to the Chart of Accounts List and select the appropriate account
- for invoices, go to the Accounts Receivable register - for bills, go to the Accounts Payable register
Then go to the register by clicking the Edit menu and then selecting Use Register or press the Ctrl and R keys simultaneously
3) Scroll up/down until you locate the transaction
- do not double-click or try to view the transaction (this will result in a crash)5) Delete the transaction by simultaneously pressing the Ctrl and D keys
- Highlight the transaction in the account register, just click once or use the up/down arrows until the transaction is selected
- you can also click the Edit menu and select Delete <transaction type>
example Edit | Delete Tax Invoice
- Click OK to delete the transaction
- If deleting an older transaction, you may need to enter a Closing Date password
Thanks to Shane who provided this useful answer to community members.
* Data Recovery Team *
Regards,
Reckon Data Recovery Team
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