how to get rid of credit for customer that has been used ?

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how to get rid of credit for customer that has been used ? customer paid for goods but goods were returned to supplier. I did an adjustment note, clicked to 'refund to customer' adjustment note now displays 'refunded' but on the left hand side where the list of customers are it still shows a unused credit yet there is no remaining credit to apply and has been refunded 100% windows display. how do i get rid of this ?
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Stacey Lett

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Posted 1 month ago

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Theresa Donnelly

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Hi Stacey, I think you might just need to match the payment you made (to the refund the credit) to the credit note.

Use the 'receive payments' step screen to match the two docs. This is similar to matching a payment to an open invoice, but in reverse.

Hope this helps you.

Regards, Theresa
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Stacey Lett

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Thanks I will give that a try
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Stacey Lett

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that didn't work.  The credit still showing, the boss doesn't want to see it when he looks at the customers down the left side showing a negative balance, being the credit that has been there for a year.

Hi Stacey

Can you see your Refund "Cheque" in the Customer's Transactions List?

Just wondering if it's dropped out the "Payee" (which is a glitch that always happens when a stand-alone "Deposit" is entered.  The fix for that is to go into the bank account register & enter/select the customer in the "Payee" column & save again.  Then, the transaction shows up correctly in the customer's records.  Haven't known it happening in Refund Cheques, but worth checking, just in case .....)

Lastly, try Verifying your Data then running Rebuild (File > Utilities > Rebuild Data) x 3

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Theresa Donnelly

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Hi Stacey, I certainly know how perplexing for you & annoying to bosses these can be.

In the receive payments screen for this customer, do you see the payment (you made to refund the credit back to customer) showing in the list of available open docs? If it's stll sitting there (all alone if the customer does not have any currently open invoices) then you can match the available credit to that.
If its not there, perhaps you haven't yet entered the refund payment into Reckon? The refund of a credit note is recorded by 'writing a cheque' to the customer (in Reckon). Code the cheque payment to AR,  but you also add the 'customer name/job' on the GL coding line (lower half of screen) which brings the cash payment of refund through to customer level. Then match the open credit note to payment.  For some reason, I have found this method works more smoothly than choosing the 'refund credit' option when you save your credit note.

If the cause cannot be found & corrected, you may need to write off the open credit to clear the rouge transaction driving you both crazy! Issue an invoice to customer for 'write off small balance' or some such thing.  (We use an Item called 'Extra Discount' ( GL A/c = Sales Discount) that we use to clear small balances arising from rounding errors, small underpayments by customers, etc)  Do not send invoice anywhere,  Match invoice to open credit to clear it.

Hope this helps   :)
Theresa
It sounds like someone may have deleted the adjustment note at a later date!