How to process payroll with Error state

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  • Updated 2 weeks ago
I have several payroll with error status in the STP APP. After I got error, I have created new payroll for the same pay period successfully instead of doing adjustment. As a result, for the same pay period, there are two payrolls (one with Done status and the other one with Error status) and the payment summary of the employee is more than the correct amount (as the amount was double added). I am keen to do the finalisation. Please let me know how I will process the error status pay rolls before I can do the finalisation. Will I need to adjust them or ignore them and do the finalisation directly? I am wondering if the error pay rolls have been submitted to ATO. If not, can I just ignore them and do the finalisation and change the payment summary? Thank you very much in advance.
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Brenda Chang

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Posted 2 weeks ago

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Robyn Kelly (Partner), Accredited Partner

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Brenda Chang

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Thank you for your prompt reply. I have read it and found that "Ensure all of your pay runs for the financial year have been submitted to the ATO successfully, with no remaining pay run submissions in a Pending or Error state. If you do, please try to correct them before making your EOFY submission, else you will likely have the same errors returned from the ATO."

I am wondering if I need to submit adjustment for the error payroll. As I have "Done" status payroll for the same period, I am afraid that I will duplicate the records and add another amount to the payment summary. That is why I want to your help. Thank you.
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Robyn Kelly (Partner), Accredited Partner

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It explains it very clearly here in the document:

https://help.reckon.com/article/3dsrjd3kel#adjusting_totals
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Brenda Chang

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Thank you. Currently I cannot log in. After I input the Email Address and Password, I got a pop up "There was a problem signing you in. An unexpected error occurred. This has been logged for investigation". Is there anything wrong in my side or I just need to wait for the system to recover? Thank you. 
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Brenda Chang

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The logon problems has been solved. Thank you