How to reactivate my Quickbooks when I am out of Australia. I emailed customerservice but still no response

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  • Question
  • Updated 5 years ago
  • Answered
could no longer use my quickbooks yet could not get a licence key to update and I am using quickbooks outside of Australia. 
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Nenette Joaquin

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  • frustrated

Posted 5 years ago

  • 1
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narelle harvey

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that is not good for all .

We pay a lot of money for our quicken programs.

It will make us all think twice about repurchasing.

Regards Narelle Harvey

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Mirko, Alum

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Hey Nenette, if you are yet to receive a response to your email feel free to email me at Community@Reckon.com with your customer ID and I will pass your email on. Should you require immediate assistance give our head office a call on +612 9577 5000 and they will patch you through to our customer service team.
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Kevin Russell, Accredited Partner

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Narelle as you have found the online confirmation doesn't work any longer because Reckon have lost the use of the Quicken domain name. Mirko is this going to be fixed?
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Mirko, Alum

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Hey Kevin, it is being looked into to. We are looking at alternatives as a simple redirect would not work. We're looking to ease the burden by delivering something which will by pass the need to call, as it is not idle for the customer or ourselves. ^Mirko
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Nenette Joaquin

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Mirko Thank you for the information and now I got my licence and my quickbooks is now activated
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Kevin Russell, Accredited Partner

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Nice work Mirko. Can we be informed when this is fixed?