How to reverse a credit against a customer invoice after finishing the bank reconciliation in Reckon

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After bank reconciliation, one of customer agreed to reverse a credit they have deducted from their previous payment. How do I process that as the whole month bank rec has already been done?

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Posted 1 year ago

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Hi Jason

The Bank reconciliation matches all monetary amounts paid & received within a specific period.  Credits don't actually affect the bank account, only the customer's trading account (Accounts Receivable/Debtor Account) with your business.

Your bank account will only be affected if the customer pays you more money or you refund any & this will then be applicable on the date(s) it occurs, not in the past.