how to successfully unsubscribe/ STOP SPAM?

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  • Updated 1 year ago
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3 years on, countless unsubscribes, RECKON still spams me
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frank

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Posted 1 year ago

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frank

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I left Reckon 3 years ago - underwhelming products compared to other market offerings.  Unsubscribed from every email tehy sent me.  Hear nothing for a year now, and BOOM! its suddenly IMPORTANT that I update my reckon mobile app.  WHY?  I DON'T HAVE RECKON.  What loser thought it would be a good idea to spam me.  WHat loser in Reckon thought it'd be OK to misuse my private data that clearly reckon still thinks they own?
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Rav, Community Manager

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Frank,

There is an unsubscribe link at the bottom of the email which you can use to remove yourself from any and all distribution lists.

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frank

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when i said 'countless unsubscribes' I meant that I had clicked on this link previously. ss 
(Edited)
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Rav, Community Manager

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Did you also remove yourself from all lists that are presented after clicking 'Unsubscribe'? (example screenshot below)

If you have, then can you please confirm if the email address you are receiving these on is the same as the registered email address used for your Community account?

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frank

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what do you think? i should have made a video of my doing it in 2014 after receiving a stupid number of spams from Reckon (NINE of them at once, suggesting that I pay for Reckon training) , just so I could stop these level 1 dunce replies that I am getting right now.

Heres a thought: i have not received ANY correspondence from Reckon for 3 years, do you think that maybe I managed to successfully unsubscribe back then, and that maybe reckon has chosen to resubscribe me, thus breaking the law?
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Rav, Community Manager

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Hi Frank,

I've asked our Marketing team to check the same email address registered on your Community account to ensure you are unsubscribed from all communication. There were no results on this particular email address.

Can you please confirm the correct email address in question by getting in touch with me at community@reckon.com.

Thanks
Rav
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frank

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ahahaha i have previously tried that - english is indeed my first language - i tried it 3 years ago, now it seems that my unsubscribe request is being disregarded for some reason.

Maybe I should rephrase the question "Why is Reckon still spamming me despite having previously clicked on the 'unsubscribe' link?
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frank

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alternatively, please provide the name and contact details of Reckons privacy officer so I can ensure that my details are deleted, and explain to them that sending spam to a former subscriber after they have unsubscribed is a federal crime in Australia, and is punishable by large fines or imprisonment.
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Andrew

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complaints get ignored around here, I too received this 'spam' today even though I don't use the product.

A simple message in the mobile app, when the user next connects, saying you need to update would have been better. That way you target users that USE this product.
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frank

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report abusers of the australian anti spam laws to the government
http://www.acma.gov.au/Citizen/Phones/Mobile/Dealing-with-mobile-spam/spam-complaint-form-email
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frank

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I implore anyone who has received spam from reckon after unsubscribing to lodge a formal complaint with the federal govt department that administers the spam laws.

the link is below for your reference.
http://www.acma.gov.au/Citizen/Phones/Mobile/Dealing-with-mobile-spam/spam-complaint-form-email
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frank

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also, from the ACMA website: "If you receive a marketing email that you think may not comply with the Spam Act, you can report it to the ACMA’s Spam Intelligence Database by forwarding the message to report@submit.spam.acma.gov.au.
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Rav, Community Manager

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Frank,

Still haven't received your confirmation on the correct email address as per my last two posts to you.

We've already checked the email address registered against your Reckon Community account and that one isn't on any distribution lists so I have to assume it's a different email address entirely.

I'm happy to help getting whatever other email addresses you have removed from our list but you'll need to meet me halfway and let me know what that is.

Thanks,
Rav

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