How to uninstall Home & Business

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I was trialling Home & Business to see if I had fewer problems than PP 2019.  I originally was using it on my old PC as I didn't want to have it on the same computer as PP.  PP 2019 was working OK initially on my new PC and then I started to experience problems and reinstalled it twice until I got a message saying it couldn't find a valid licence.  I then installed Home & Business on the new PC  and got the same message. I ended up getting  a new installation key from Reckon and everything was working fine and it came up as PP 2019, even got rid of a problem that I have had to put up with for years where if I minimised the program, I ended up with bits and pieces of the program all over my desktop.  All was fine until I found One Step Update was no longer working.  I read on another thread that somebody had the same problem and was told to run it as administrator which I did and the update was working again but it was not PP that came up but Home & Business.  When I checked the icons all they say is Reckon Accounts 2018 (I had uninstalled PP 2018 with Revo Uninstaller).  There is only the one Reckon program in my installed applications list and that is Reckon Accounts 2019.  How do I get rid of Home & Business before the trial expires as if I do another uninstall I am going to be back to square one again?
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Carljh

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Posted 2 weeks ago

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Kevin Russell, Accredited Partner

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Carl mate, Revo uninstaller. It's free. It will remover all the registry entries associated with the program too. The Windows uninstaller leaves a whole lot of registry entries behind. It's a bug in the program. https://www.revouninstaller.com/revo_uninstaller_free_download.html

Call me if you get stuck Kevin t:0407744914
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Carljh

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Thanks for the reply Kevin.  I use Revo Uninstaller all the time and as I said, used it to uninstall PP 2018.  Apart from One Step Update not working when in PP2019, it is probably working the best that it has for a while especially now that it has got rid of the problem of debris on the desktop which has been driving me crazy for years, even after installing numerous yearly upgrades and transferring to a new computer.  On the original install of PP 2019, I still had this problem but since this last install, it seems to have disappeared for whatever reason.  I am worried that if I do a complete uninstall/reinstall, I will be back to square one.  As my subscription to PP 2019 is due in a few days, don't know whether to renew or subscribe to Home & Business instead as the only way One Step Update works is when I am in that program.  What I really need to know is that if I renew my current subscription, will the update process stop working when the trial of Home & Business expires?  If I subscribe to Home & Business will it automatically stay with that program without having to reinstall anything?  It would appear that the setup allows for both applications.
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Rav, Community Manager

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Follow the steps up to Step 8 in the below KnowledgeBase article -

Clean Uninstall and Reinstall of Accounts Personal

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Kevin Russell, Accredited Partner

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Hi Rav. I like my idea better. Users really shouldn't be messing around with registry entries. Just my two cents. 
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Carljh

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This reply was created from a merged topic originally titled Still unable to get rid of Personal Plus 2019.

I decided to change my subscription from PP 2019 to Home & Business 2019. I now have an installation key for H & B but still have the problem that if I just click on the Reckon button that PP 2019 comes up with the attached message.  The only way I can get H & B is to run it as administrator.  I have followed Rav's recommendation in my last post to the letter including using the latest release of Revo Uninstaller and still have the problem.  This article was obviously written some time ago so is there anything different in the current programs?