How to update my Reckon Account to 2019 R2

Louise_8770786
Louise_8770786 Member Posts: 19 ✭
edited June 2020 in Reckon Accounts (Desktop)
I'm currently using Reckon Accounts Plus 2019 R1 but I'm having problems upgrading to R2 any ideas?

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,223 Personal Range Expert Personal Range Expert
    edited July 2019
    Goto your members site and SUPPORT, UPDATES & SERVICE PATCH and the Reckon Accounts 2019 Tax Table Update is your R2.

    Gerry

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
    What kind of problems Louise?  Can you elaborate a bit more?  One issue that came up the other day was that someone had 2019, but their subscription had since expired and they were no longer eligible to access the R2 update?
  • Louise_8770786
    Louise_8770786 Member Posts: 19 ✭
    edited July 2019
    Thanks Linda does the subscription to Reckon Hosted give you the updates? 
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited July 2019
    Yes it does Louise - you should see a 2nd tile when you log in to Hosted that says Launch 2019 R2?  Then the file will upgrade... if its not asking to upgrade - log out - close your browser and log back in and choose the 2nd tile again.
  • Louise_8770786
    Louise_8770786 Member Posts: 19 ✭
    edited July 2019
    Its now asking me to log in as administrator I believe that should be my login details any suggestions?
    I'm looking forward to being able to move forward with Reckon Hosted once my files come across
  • Louise_8770786
    Louise_8770786 Member Posts: 19 ✭
    edited July 2019
    All sorted now it was a Windows 10 problem.

  • Kibs
    Kibs Member Posts: 2 ✭
    edited August 2019
    Hi
    Can someone please help. I am getting error.."Error Code: -5003 : 0x8004ace8"...when updating the taxtable for Reckon 2019 desktop from R1 to R2.
  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 1,060 Reckon Staff
    edited September 2019
    Hi Kibs,

    Consider:

    1) Remove the existing Reckon Accounts 2019 R1 software
    2) Reboot the computer
    3) Re-install the Reckon Accounts 2019 R1 software
    4) Reboot the computer
    5) Install the 2019 R2 tax table update

    Regards,

    Data Recovery Team

    Regards,

    Reckon Data Recovery Team

    How to ask good questions on the Reckon Community

    Data Services Tip - Try this first before requesting a data service

  • Charles Klvana
    Charles Klvana Member Posts: 2 ✭
    edited September 2019
    I've downloaded a trial version, but it's only R1?  How do I get the R2 tax table update for the trial?
  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 1,060 Reckon Staff
    edited September 2019
    You cannot update the trial version to R2

    Regards,

    Reckon Data Recovery Team

    How to ask good questions on the Reckon Community

    Data Services Tip - Try this first before requesting a data service

Categories