how to upgrade to account premier version 2019 r2

susan_10261283
susan_10261283 Member Posts: 14
edited November 2019 in Reckon Accounts (Desktop)
My client is using reckon account premier-retail edition 2019 (R2) for bookkeeping, she provides us the backup file and wants us to prepare BAS based on the >qbb file. Therefore, we download relevant software from reckon website and installed on my PC. Unfortunately, we are unable to restore the file because the version we download is account premier-retail edition 2019 (R1). Please give me instruction as where I can find the above-mentioned account version, thanks.

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