how to upgrade to new version

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Stephen Robinson
Stephen Robinson Member Posts: 3 ✭
edited August 2020 in Accounts Hosted

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  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2020
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    If you’re already using Hosted just click on the 2020 version line and follow the prompts 
  • Stephen Robinson
    Stephen Robinson Member Posts: 3 ✭
    edited August 2020
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    Thankyou for your reply I actually did that a few weeks ago and it was working fine just today it wont let me login  
  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2020
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    See what happens tomorrow. Have you gone into the Control Panel and selected log off all remote sessions?
  • Stephen Robinson
    Stephen Robinson Member Posts: 3 ✭
    edited August 2020
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    Thank you for your reply maybe my accountant hasn’t logged off from Friday would this cause the problem ?
  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2020
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    Could be but you can go to the control panel on the first page and log off all sessions as I suggested

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