How to use Reckon Accounts Enterprise 2017

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  • Updated 10 months ago
  • Answered

We have closed a business whose accounts we processed on the hosted version of Reckon Accounts Premier.  We downloaded a 'final backup file' to my desktop on which we installed Reckon Accounts Enterprise 2017.

When I try to view the backed-up file I get error codes -6000 and -816, which seem to relate to someone else using the software, but that shouldn't be the case, as it's loaded onto my desktop, which is a stand-alone computer.

Can you please help me resolve this.

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Chris

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Posted 10 months ago

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Kevin Russell, Accredited Partner

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Easily fixed. Turn off file sharing. Stop hosting multi user access from the utilities menu.
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Chris

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Thank you for your prompt reply, Kevin. 

Having opened the software, I’ve followed the path: File/Utilities/Host Multi User Access and turned Multi User Access OFF, but I still get the same message and error codes.
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Kevin Russell, Accredited Partner

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Call me 0407744914
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John G, Information Support Analyst

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Welcome to the Reckon community Chris.

This error is associated with additional features activated on your local security/antivirus/firewall.  See this article for the problem with Symantec.

Hope this helps.


regards,
John.
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Kevin Russell, Accredited Partner

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John G the problem arose because the file was not in the default location, once we moved it, the problem went away. Nothing to do with anti virus. Thanks for your input. 
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Chris

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Thank you, John.

Kevin has outlined the problem - which he has kindly resolved for me - so all is now fine.

Thank you both, again.

Regards, Chris

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Kevin Russell, Accredited Partner

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Piece of cake Chris.