How do renewal my licence for Reckon Accounts Hosted?

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  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
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Sheila Fahy

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Posted 5 years ago

  • 1
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Mirko, Alum

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To renew your Hosted account please follow the steps below

 

1.       Login to your account with your user credentials at https://hosted.reckon.com

2.       Click on Control Panel.

 

3.    Select Manage users on the left under User Management

4.    Click on the Details check box first, now you see a detail view

5.    Now tick the Renew check box and select the Renew Tab

6.    Then follow the on screen prompt

 

If you have any difficulties renewing your license, give our customer service team a call on 1800 732 566.
(Edited)
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Gary Price

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Well...doesn't work for me.  Can get to the point of click renew and all I get is a dialogue box that says "no renewals selected".  so click on details and get that to drop down, but can't click on that renew button also.  I'm on Chrome, but have the same problem on IE.  What next?

Almost forgot to ask:  Where's our discount for beta testing this product?
(Edited)
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Andrew Hellier, Employee

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Hi Dean,

Thank you for your feedback.

I would like to apologise for the poor experience when attempting to renew your annual licence. If you could forward your details through to one@reckon.com I will have a contact centre staff member phone you to take your payment if this has not already been done.

A replacement for the control panel is being worked on by development as a priority and will be available to users as soon as possible.

Kind regards,
Andrew Hellier
Well I have just tried to renew two of our licences online in the control panel and the renew button still does not work and this is yet three months on - come on guys if you say you are going to fix something then do it.  Under promise over deliver is the moto most business people adhere to, I would suggest Reckon practice the same.
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John G, Information Support Analyst

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Hi Kelly,

I am sorry you have experienced this problem today.  Have you tried again with different results?

regards,
John
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lance arthy

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Reckon will automatically deduct monthly subscriptions, why can't that happen with an annual subscription?
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Rav, Community Manager

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Hey there Lance,

This option is not available at this stage. Annual subscriptions are fixed for a 12 month period and at their conclusion the decision on whether to renew or not has to be made. Monthly subscriptions are more of an 'ongoing service' due to the much shorter timeframe I suppose, similar to a monthly mobile phone bill etc. 

I can definitely see value in having the option however.

Cheers
Rav

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