How to manually update Share prices in Personal Plus & HAB

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How to manually  update Share prices in Reckon Personal Plus & HAB

Before I start I will answer the question most will be on most people’s minds. It is not possible to import a file with prices changes. Now that’s been cleared up I can show you a few simple steps that will make you a professional at updating share prices in your Accounting software.

Manually updating share prices is a two-step process, obtaining share prices and the data entry component.

Where do I find the share prices?
For those of you like me, that don’t track the stock market, relying on news to keep us in the loop, this is something you’ll be asking yourself.

You’re able to obtain historic data from services such as :
•    ASX website
•    The Age
•    Yahoo 7 Finance

Once you are on one of these pages, it’s a case of searching through and finding your shares (your ASX Code will come in handy).

How do I enter the data?
So you’ve found your shares prices what now? Below is a step by step guide on how to update the share prices.

Step One:
From your home page click on investing and go into your brokerage account (Shortcut: Double Click on Brokerage Account on the left hand menu (highlighted)) and it will take you into the brokerage Page.

 


Step Two:
Right click on the share you wish to update. One the drop down appears click on Price History, which will bring up a the ‘Price History’ menu where you perform your data entry.

 

Step Three:
Once the Price History is open, click on New and a pop up will appear where you can input Date, Price, High, Low & Volume.
The only prerequisite is to enter the Date & Price (closing). If you wish to keep a more detailed account of your historical prices, you may wish to fill out the other sections also.

 

Made a mistake or had a finger-slip what now?
Never fear, the edit feature is here to save the day! By highlighting a date and clicking on Edit a popup will appear which will let you update the share price data.

 

Hope this has helped!
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Mirko, Alum

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Posted 5 years ago

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Stacy Smith

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I am totally annoyed with this new setup as of 1Aug, I have been using my Quicken program for well over a decade now Paying my yearly subscription for what as this is basically the only function I use as it has all my Buy and Sell activity and all my stocks history. 

All I can say is I am 100% annoyed with this change.
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Pauline McGarvey

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I am likewise absolutely stunned to receive this cavalier notice on 30 July advising of the termination two days later of such an essential function of this software which I have been using for over 18 years to record my share portfolio transactions and get daily updated summaries. An explanation of the manual steps available as an alternative adds insult to injury. This treatment by Reckon beggars belief.
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VikingOz

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I wonder if the ASX is aware of this development. This decision should have a significant impact on the share price. Investors do not like companies that cannot be trusted or without ethics.
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Viv Makila

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Seems I am yet another very long term user of the Quicken/Reckon software who enjoyed the ease of use of the share price loader.  Now, in the words of a character from the movie BACK TO THE FUTURE "You mean you have to use your hands? That's like a baby's toy".  Even worse is that I was given 1 days notice.  Maybe a discount on my yearly subscription to this service ought to be enjoyed.
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John Hayward

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Very disappointed in Reckon for doing this. I have considered using other products over the years but stayed with Quicken mainly because of this feature. I would have thought a considerable discount on the new product would have been a appropriate gesture. Will definitely tell associates about Reckon's attitude to clients.
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Norwen

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This action is par for the course for this company - while I have been using this program and updating it annually (after paying my $200+ annual fee) for around 15 or more years - their reaction to provide historical data when you are unable to update at least every four days (away overseas) and end up with large gaps in data when you finally get back.  Hopefully their new arrangements will be a major improvement on the current situation - however, I won't hold my breath and will not hold their shares in my portfolio.
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Ted Tor

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What sort of company sends a email on 30 July to tell customers an important function of their software (share price downloads) won't work from 1 Aug?

Are Reckon totally incompetent ?

 

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peter nilsson

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I support all these comments and I am still amazed that a supposedly reputable company would consider something like this. Who is responsible for this debacle ?
Peter Nilsson
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Sandra Armstrong

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I agree-have been using this software since the 1990's and NOW they tell us this on the 31July- obviously they can not plan ahead!!!!
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Stephen Holloway

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I'm another who have relied on this service, quite happy to pay for the annual upgrade and this is a real dumb decision which will impact on their business almost immediately.

 

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Andreas Vogt

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Fully support Ted and Stacy this is appalling behaviour even for Reckon.  There used to be an option for importing an excel file to update share prices.  I would have thought this would be the more sensible alternative for Reckon to illustrate rather than the individual price update for each stock held which is simply not an option for anyone with 20 or more stocks.
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mark

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Unbelievable that not only are we given 2 days warning that a feature of their program will cease to work, but also you have to suck eggs until the 7th, at which time you will have to upgrade at cost to get the feature back.
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Geoff Ince

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I have also just checked, and the price download worked.
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Richard

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Let's just hope the downloads continue and that we can continue updating - getting closer to release date of the new version so counting my blessings at the moment. Thought they might have told us what was happening, but reckon they are not as quicken as they used to be!

Mirko  - what is happening?
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Mirko, Alum

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Hi All, we are unable to confirm when the share price download will cease as this is dependent on the third party (Intuit Inc.). At this point in time the URL has not been fully taken over by the third party. Once they complete the takeover the downloads will cease. It is advisable to upgrade to the latest version (2015) upon its release tomorrow, to maintain access to downloads.
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Barry Robson

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Mirko,
you promised that reckon would give people whose Reckon has not expired a free upgrade by 7 August - It hasn't happened! So not only do you withdraw a service, give a puerile and time wasting method to update manually, but you can't keep your word either. Seems that i will have to look for a replacement software from someone else.
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CAtherine Kennedy

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Bring back Microsoft Money...
(Edited)
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Peter Harman

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Absolutely agree with all the comments so far. Totally Customer UNFRIENDLY and shows absolutely no regard for people who have used the product for over 20 years! NOT HAPPY, Reckon!!!
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VikingOz

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I reckon I'm not happy. Been a loyal customer for about 13 years and they treat you like this. Will have to explore alternatives. What do you reckon, Reckon?
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Betty Clarke-Wood

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Have been using this product for just on 20 years, the updating of share prices being one of the best features which I use every day.  I am appalled at the disrespect for customers in ceasing this function and with such little notice.  I have recommended a number of people to buy your product - not any more!  This is disgusting.
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VikingOz

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I chose this software (then Quicken) for the same reason. Let's see if they let us try the new version for free as a good gesture for loyal (past) customers. Hope this happens in the next couple of days or it will be finito (not a real word) for them.
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Maerwen Taylor

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Why only a couple of days notice , surely we should be compensated for this. Its important to keep abreast of share prices for self funded retirees .Hope we get some joy from Quicken over this fiasco
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Geoffrey Grinton

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Most reputable companies which experience a failure of a key component of their product will release a NO_COST update to restore the level of service for which the customer has paid. The least Reckon should do is to offer the new version at no cost to existing customers. A pro-rata "free" period which is only available to users forced to upgrade at a significant cost is no compensation for the disruption they are causing.
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VikingOz

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Reckon do not have any sense of customer relations. They have always been arrogant and it's just the excellent software that they inherited that's got them through.
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John Campbell

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I would like to correct this post, as it is possible to import share price information in a .csv file, as:

asx code

date

close price

high

low

volume **

Unfortunately there are severe restrictions on the volume information, but for most asx shares the information can be imported. I have been able to import more than a year of share price information in a single file.

Unfortunately I do not know of a way of exporting price information to identify omissions or errors from the price list.

It has been very frustrating that Reckon has withheld this information and has also failed to improve this limited functionality. (see my other post tonight)

(Edited)
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VikingOz

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Should not have to fart around like this to simply get what was sold to us originally.
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Daryl

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It is possible to use the CommSec’s mail out watch list feature/subscription and automate the parsing of the e-mail attachment to a format that Quicken will accept. This format is the one described above by John; then simply import the csv file.

I agree that this feature could be improved so that the process could be even less painful. I am sure that I can remember that Quicken did offer the extension of the share download feature without the need to upgrade the software. I suppose Quicken sees this as a way of ensuring the customer upgrades their version at least every two years.

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Mirko, Alum

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Hey John, you are right CSV is a possibility. Not being a techie myself I was unaware of this feature. Upon consulting with some of the tech staff they pointed me to this: http://kb.reckon.com.au//issue_view.asp?ID=3203.
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Daryl

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I actually divide the volume by 100 and quicken multiplies the imported volume by 100 meaning you lose up to 99.

Example:
NEW,6.08,---,30/07/2014,---,6.08,6.01,200000,*

The import volume will become 20,000,000 and this is a Quicken limitation. It would be nice if Quicken/Reckon could do two small changes to the next upgrade:

1. Fix the volume import limitation - very minor change
2. Provide a Open file dialog via a Button Control on the Import Price Data form.

It would be really good there was a user mapped button on the form that could invoke a batch file to automate the loading process.

I would be happy to discuss these additions with a Reckon programmer or analyst.
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John Campbell

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For 10 years, I have been emailing Quicken/Reckon Australia to improve the share price import / export facility. This latest failure highlights that many users utilise the share price download facility. I would like to be able to correct the errors in the download facility, by:

1) exporting the information in quicken to a .csv file

2) review the information and identify errors and especially omissions ( I have gone on holidays for more than 7 days without wi-fi !!)

3) generate a correction .csv file to import and correct the quicken database so that my historical reviews can be more accurate.

There are a number of significant deficiencies in Reckon Personal (or what name it now uses?)

1) there is no .csv export format.

2) why can't we select a different day range ? Say 30 days, or default from the last day that was successfully updated. We are not talking about a lot of data here.

3) The volume record in the quicken database overflows (see dow jones historical) and the limit in the existing .csv file format appears to be unnecessary.

3) could we have an option of view last 6-months.

4) I scroll through the price history viewer by selecting up arrow or down arrow on the company name. Could we have an option to hide inactive companies. I have a legacy of companies from the 90's which have no recent information. An option to only display companies that are active for the time range being displayed would help.

5) there has been a legacy of changes to this feature in Quicken, including historical indices (dow jones, nasdex, all ords and others. Can there be some indication of where these are going and what will be supported?

6) Every week I download 10 currency conversions. I don't know how to display this history or what the latest conversion prices are. Is this possible.

The disturbing thing to me (a software developer) is this list of requests are very simple and easy to implement; very easy, but Reckon has refused to address these issues, which clearly this latest aberration has demonstrated is a popular feature.

There are other features which are much more complex to define, which Quicken has tried to implement, such as super and budgeting, both of which I have long given up on as they lacked a clear definition. I do manage all my superannuation and non-listed units by treating them as shares, with a number and varying unit price. I import the daily unit prices for these on an irregular basis, using a .csv format.

I would like to discuss this with Reckon, assuming there are some technical capable people still available in Reckon Australia who can identify the simplicity of what I an describing and recognise the benefit it would provide the remaining QPP/RPP user base.

Why not show there are some in Reckon who have a focus on the future and valid improvements.

John


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Geoff Ince

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A total disregard for its customer base and lack for forward planning. 

To Reckon Management - when will the 2015 upgrade be available to customers and will we get the 2015 licence FOC, as you have failed to deliver on your obligation of your 2014 licensing agreement to customers?
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VikingOz

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For the benefit of Reckon's closed mind, FOC means FREE OF CHARGE. Doooooh!!
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Joe Patuto

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Reckon have lost there way. I have been a client since 1996, first we lost updates to the All ords etc, now, at the 11th hour we lose stock downloads. What particularly have I and others paid for. Is this a consumer affairs question. WE did not get what we paid for. Oh, buy the way, Reckon managers didn't wake this morning, have a stretch and say, oh my, we have just realised we will not be able to offer this product offering to our customers. If this is the case, sack the CEO, and the senior managers and start again with competent managers who do not take there customers for granted. IT IS CALL CUSTOMER SERVICE! Surely you remember that
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Dig Howitt

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Does anyone know how to convert quicken data to Xero?  I have 10 years of Quicken data,  the stock price update is a key feature of quicken.  Unbelievable that they are not giving a free automatic upgrade to the new version.
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Geoff Ince

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I'm actively looking now for a replacement package now......
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Joe Patuto

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i will be keen i learning who as i to am looking.........
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Richard

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Is this a joke on behalf of Reckon?  As a 15 year plus user I am flabergastered that they treat us this way.  Mirko's manual update process is a joke - I have 40 stocks that I either own or track, so there is no way can I keep these updated manually. It is is bad enough to have to do the Indexes manually, a feature that used to happen automatically - at the time they went off line we were told it would be fixed "shortly" - that was in 2002 and I am still waiting!.  Why can't they get the 2015 release out now!  My patience is wearing very thin, as is my allegiance to Quicken/Reckon or whatever else they may call themselves tomorrow.
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Bill McConnell

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I have been a Quicken customer for many years and am extremely upset and disappointed at the manner in which they have handled (mis-handled) this situation.
At the very least the updated 2015 version should definitely be at no cost - also I am very upset that I cannot update my portfolio until at least 7th Aug.
I will seriously consider whether there is an alternative system to Quicken that I can use to manage my affairs.
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VikingOz

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I am also keen to know about alternatives. Must be reputable. Must be reliable. Must be dependable. Must be trustworthy. Must care about your custom.
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Malcolm Raward

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The only reason I use Reckon is the automatic stock uploads. Take that away and I go elsewhere. Other software accounting providers should jump in and fill this gap.
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Rob Chapman

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The main reason I have been paying for updates each year, for many years, is because of the ability of the programme to keep tabs on my share portfolio, which in turn updates my total worth. I am very disappointed to suddenly learn that these functions will no longer be there.
Will it be possible to transfer all the data, collected since 1996, to this new programme?
MOST unprofessional approach to customers forced to update each year to maintain the portfolio.
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Kevin K

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I Reckon that Reckon has found the perfect way to create customer dissatisfaction. What really upset me was the short notice that a highly valued feature of this product is going to be lost. I have been a subscriber to this software for many years (started about 1999) largely because of this Stock price download feature and to loose it at extremely short notice is disappointing to say the least made worse by the lack of knowledge of what Reckon replacement product will cost, I am now looking for alternative financial software which will provide me with the features I need. Any suggestions? KK
(Edited)
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Seng Fatt Soohu

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As a long time user of Reckon since 1999 & a loyal client, I do not like to be ambush and blackmail ! No one like surprises of this nature ! I am quite certain that Reckon has prior knowledge of this impending move prior to the release of Persona Plus and HAB. This is plain unethical unaustralian corporate culture to corner your existing clients. Your management is just a bunch of bloody mongrels !  
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Bruce Carnwell

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Are you getting the message yet Quicken / Reckon? We can push this pretty hard on twitter also if you want !!

Absolutely agree with these comments! This is the ONLY reason I have been updating my version of Quicken / Reckon or whatever you are currently calling yourself.  This is completely bloody unacceptable and a complete betrayal of customer loyalty !!!
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Rich Krasnoff

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Given the large numbers of GRENADES that have ALREADY been lobbed by Quicken users like ME who [A] have been LOYAL CUSTOMERS SINCE THE LAST MILLENNIUM; and [B] consider the automatic ASX share-price updates ABSOLUTELY ESSENTIAL, not a 'nice-to-have' widget,
my ONLY COMMENT is I agree wholeheartedly with foregoing comments, and couldn't have said it better than Bruce CarnwellSeng Fatt SoohuKevin KRob ChapmanMalcolm RawardLeif PedersenBill McConnellRichardJoe Patuto,Geoff InceDig HowittJohn CampbellGeoffrey GrintonBetty Clarke-WoodPeter HarmanAndreas VogtTed TorPauline McGarveyPauline McGarvey AND (FIRST, but not LEAST) Stacy Smith.

TO ANYONE AT RECKON WHO IS ACTUALLY READING THESE POSTS FROM ANGRY (AND PROBABLY SOON-TO-BE  FORMER) QUICKEN/RECKON USERS...

          --- CAN YOU SPELL TSUNAMI ??
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Rich Krasnoff

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Just a 'factoid' I found IRONIC AS HELL: This Community Forum runs on software/capability entitled Get Satisfaction.

However, if this thread had a theme song, it would HAVE TO BE the Rolling Stones CLASSIC...

    " I CAN'T GET NO...SATISFACTION !!!"
Has anyone tried Xero + Sharesight? I subscribe to Sharesight and it is an excellent program for monitoring investment performance. They have a link up with Xero who are growing fast in supplying accounting software (whereas Quicken/Reckon seem to be going backwards). What I don't know is how easy or difficult it is to switch and whether it is worth it.

My other beef with Reckon is that they still don't have a Mac version in this country. Given their abysmal performance and dreadful PR with this latest issue, no wonder it is beyond them!
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Kerry Clarke

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Very unhappy with this cavalier removal of the key feature that has kept me with Quicken/Reckon for over a decade.  i don't look forward to manually updating my portfolio when i previously had paid for a single button update.  Very poor customer relations and no real attempt to provide a service.   
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Margaret Norris

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What a terrible way to treat registered users!  I agree it is a cavalier treatment of captive customers.  Surely, the need to upgrade the system was known well in advance of this action and we should have been given the opportunity to upgrade our program to avoid such patent disruption.

Dreadful treatment and unprofessional.

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Lex Robertson

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Really Reckon, I agree with the comments above and I can not think of a worse way that this problem could have been handled. Leaves a very sour taste with yet another long time faithful customer. With over eighty stocks manual update is not an option I will consider.

Bad,Bad, Bad Reckon makes me very sad.

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Tom Hall

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If you remove this functionality why are you charging an annual fee? I have been using Quicken - Reckon for 20 years and always thought customer service was average, 
Reckon should refund all subscriptions for the time this is not available.
Does anyone know of an equivalent in the market I can change to?
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Mirko, Alum

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Hi,

Thank you all for your feedback. Reckon Accounts personal products will be updated in August. The new version, available from 7 August, will provide share price feeds via a new reckon.com domain in the product. For current users of the share price download functionality in Reckon Accounts Personal Plus and Reckon Accounts Home & Business, this means you’ll need to upgrade to the latest program to use that feature. The feature has not been removed, it just means that the domain in the product used to download share prices has been moved, which requires users to upgrade. We had hoped to provide a more seamless experience for our users and more notice of this change, but unfortunately this hasn’t been possible, we apologise for this.  On 1 August 2014 the quicken.com.au domain, which is currently used to fetch share prices, will become owned by Intuit in the U.S. and we will replace this with a new share price feed in the product using the reckon.com domain. In the long-term having this functionality on our infrastructure will be better for our customers as it gives us greater control over how the feeds connect with the program, however in the short-term it does also mean that there may be several days when customers are unable to use the share price functionality. As part of this change we have taken steps to provide eligible customers with discounts on the 2015 Reckon Accounts personal programs, as below:

  • Customers who activated Reckon Accounts Personal Plus and Reckon Accounts Home & Business on or after 1 August 2013 are entitled to a free upgrade;
  • Current Reckon Accounts Personal Plus and Reckon Accounts Home & Business subscription customers are entitled to the free upgrade;
  • Current advantage customers using Reckon Accounts Personal Plus and Reckon Accounts Home & Business are entitled to the free upgrade;
  • Those customers using Reckon Accounts Personal Plus and Reckon Accounts Home & Business that activated before the 31 July 2013 will get a pro-rata discount;
  • Share price download for Upgrade and full version customers runs for 2 years from activation. Therefore customers who activated on or before 31st July 2012 would need purchase an upgrade

If you let us know what product you’re currently using we can let you know what options we have for you, you should also feel free to post any further questions you have about the new version of the program or the share price functionality.
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Mirko, Alum

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Hey Geoffrey, thank you for your feedback. The offer of free upgrades is available under the above terms. If anyone is concerned about their personal situation and what they are entitled too, please email me at community@reckon.com, and I can chase this up.


Richard - I will chase up these questions for you and get back to you. Regarding win8, Personal 2015 range will be compatible with win8 and 8.1, as it is being released after the OS, 2013 & win 8 &8.1 had some troubles as the software was released prior to the OS.


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Barry Robson

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Mirko, the free upgrade you say is available from 7 August (I presume 2014). It is nowlate afternoon on 8 August 2014 and no free upgrade in sight!
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Richard

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Mirko advised in another post earlier today that:

  • Hi All, I've chased this up on your behalves to clarify the situation. RA Personal 2015 will be out on Monday, there has been some final testing deployed to ensure the release occurs without a hitch. My apologies for the timing of this notice. I have been assured that the product will go live Monday 11th August. Thank you for your patience and understanding. - Mirko

Feel a bit for him, I guess he would be as frustrated as the rest of us with the mob he has to work for, but at least the share price downloads continue.
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Geoff Ince

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Mirko, thank you for the update.  It is not easy being the middleman between the development team that deliver short and the customer.
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Rich Krasnoff

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I am now TOTALLY confused!!  I DID receive an e-mail from Reckon, installed a free Reckon 2015, then used ONE-STEP UPDATE as usual.  The OSU window showed BOTH Share Price and Forex Updates as being commanded.  However, on completion, ONLY the Forex Update showed as completed,

However, when I checked individual stocks, they WERE PROPERLY Updated, including Volumes and Prices, 100% in sync with ASX's data.

I WON'T LOOK A GIFT HORSE IN THE MOUTH!...Since it works, I'm not too interested in HOW that came to be after TONNES OF ANGST!!
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Doug

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Doug here from Sharesight. We might be able to help. You can maintain your portfolios in our system - we automatically update investment portfolios with price, dividend, and corporate action data every day. 

All data is exportable, which could then be fed into Reckon from what I understand.

This way you'd be relying on a purpose built portfolio tracking and tax app vs an accounting app.
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Daryl

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Doug what Reckon imports is a csv file with the following value types:

ASX_Code, Date, Close, High, Low, Volume

Quicken file example for "Woolworths"
WOW,36.22,---,29/07/2014,---,36.39,35.97,19253,*

Can Sharesight export out a csv file containing - ASX_Code, Date, Close, High, Low, Volume ?
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Doug

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We take in end of day price, dividend, and corporate action data from all major global stock exchanges (plus managed funds), which is then used to create and update portfolios - from back in time and going forward.

You can then export any data - code, units, buy price, sell price, current price, gain, loss, dividends, return, etc. over any time range you select.

We can import data from your broker to get you started and then capture your future trades via your trade confirmation emails.

I'd recommend signing up for our free plan to check it out.
Doug, transferring from Quicken/Reckon to Sharesight (which I have) and Xero (which I don't have) and from Windows to Mac is a bit too complicated for me I think. Is there anyone who can do this for me, for a fee?
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Doug

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Sure, any bookkeeper should be able to do it. Post a query on the Sharesight customer forum and one of our Pro partners will respond.
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Mirko, Alum

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Hi Doug, thanks for your contribution to this thread. I'm sure many of our users will be happy with the information you have provided especially with the potential to export Sharesight data to Reckon Personal. I would like to mention that the Community is not intended for selling as per our Community Guidelines, it is primarily a Support Community. Please note normally posts that are actively selling (I refrain from selling Reckon Products as well) are removed, but as there has been interaction with some of our users, I will abstain from this course of action. Thanks again for contributing. - Mirko
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Mick Quinn

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As others have written, I am incredulous that Reckon could drop this on their users at one days notice. I too have used this function for many years, and will be looking elsewhere for a solution.
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Norwen

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I have recently received a distribution from three managed funds I have recently purchased and they are recorded as holdings in an investment account set nup at the time of purchase.  However, when I try and record this payment the value of the payment is taken from a cash account and reduces the overall value of my holdings as advised by the Fund manager.  I have tried different ways to do it and followed the advice from the ? button but to no avail.  Any thoughts on how to fix this problem.
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John Campbell

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You could treat the managed funds as a unit trust. The distribution is like a dividend, which should not reduce the value of the holding. The adjusted value of the holding can be provided by applying a change to the unit value (share price) over time. If the distribution should reduce the capital value of the managed fund, then the distribution could alternatively be considered a capital distribution or sale of units in the fund.

I find it useful to apply time varying unit prices to capital accounts (and super accounts), so the change in unit price can easily identify the long term growth in the units. This is especially the case where there are many transactions on the account, so the transactions are converted to units at the appropriate daily rate.

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