https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx Everytime I try to log on.

Kylie Lomman
Kylie Lomman Member Posts: 6
edited September 2019 in Accounts Hosted
I am still getting this  https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx error after:- 
1. Clearing the cache, browsing history and temp files then restarting browser.
2. Trying on Microsoft Edge, Chrome, Opera, Firefox and Safari, as well as doing the above.
3. Have uninstalled each browser and then reinstalled and then the above as well. 
4. I am the current administrator of the account as the boss is somewhere in the middle of Australia camping. 
5. Have tried changing pass words etc...repeatedly. 
6. Sat on hold for 1hr 45min to tech support before the line disconnected. 

I am getting to the point of throwing computer out of the window. 

PLEASE HELP.  There has to be an issue with Reckon causing this. It has been happening since Thursday last week. 
 

Comments

  • PhuongDo
    PhuongDo Reckon Developer Partner Posts: 314 ✭✭✭
    edited August 2018
  • Kylie Lomman
    Kylie Lomman Member Posts: 6
    edited August 2018
    It keeps telling me that my username and or password are incorrect.  Now these are the same as the first log in username and password. I have also reset the TCP/IP on my computer. imageuse
  • PhuongDo
    PhuongDo Reckon Developer Partner Posts: 314 ✭✭✭
    edited August 2018
    It looks like you need to find/confirm the correct username/password. Do you still have the password for the "Admin" user?


    Phuong Do / Reckon Developer Partner

    phuong@cactussoftware.com.au


  • Kylie Lomman
    Kylie Lomman Member Posts: 6
    edited August 2018
    No I don't. Ian has that one and he is non contactable for the next few weeks and has left me in charge. But when we spoke on Friday the password I am using and the username was correct. Unless that has changed over the weekend, in which case I have no idea what to do. 

  • PhuongDo
    PhuongDo Reckon Developer Partner Posts: 314 ✭✭✭
    edited August 2018
    Sorry, can't help you with that, maybe Reckon support can help you to reset the password, I'm not sure.


    Phuong Do / Reckon Developer Partner

    phuong@cactussoftware.com.au


  • Kylie Lomman
    Kylie Lomman Member Posts: 6
    edited August 2018
    Sitting on hold for over an hour is not something I wish to do again and then have the line disconnect.  

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited August 2018
    Kylie,
    To clarify, are you getting the error message in your opening post OR are you getting stuck at the Admin user name/password screen from your screenshot above?

    This article from our Data Recovery team has some good information on differentiating between the two levels of authentication -
    How to tell the difference between my Reckon Accounts Hosted password and my company data file (QBW) password


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Kylie Lomman
    Kylie Lomman Member Posts: 6
    edited August 2018
    Sometimes I get the screen above, other times I get the error above.  So over losing 3 days of working because of this error.  I have gotten to the screen shot above through the link Phuong Do  sent me.  If I use any of the above browsers I get the above error message. Does that make sense.  I am frustrated. I have done everything I can think of to fix it from my end. Including resetting the TCP/IP on my computer.  

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited August 2018
    I'd recommend that you try giving us a call again so that a technician can assist with why you're getting the first error message Kylie. 
    I appreciate that you've tried earlier without success and I apologise that you weren't able to get through. The current wait time is only 2 minutes which is very reasonable, can you please give us a call as soon as you can.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited September 2019
    Hi Kylie

    I've posted this on your other thread also to hopefully help clarify ....

    The User Name & Password on the screenshot you've uploaded will not be the same as your Hosted login. 

    The Hosted login is to access Reckon's server(s) (online) only 

    The Company File login (as per your screenshot) is whatever the user(s) - Ian or yourself? - have set up. 
    NB The "Admin" User is there by default but the password - if any - is again, what the User has set up.  The user may have set up multiple "Users" with their own logins (& optional access limitations) but these are ALL Company File logins only & are completely separate to the initial Reckon Accounts Hosted Login.

    Hope you've been able to resolve this.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)