HUBB Investor

  • 2
  • Question
  • Updated 2 months ago
  • In Progress
HUBB.exe will no longer run in H&B 17. 
Err message: KYOTO BUG: Our Y2k fix is no longer a fix
Sounds ominous.  Any suggestions?
Photo of Doug Eager

Doug Eager

  • 90 Points 75 badge 2x thumb

Posted 9 months ago

  • 2
Photo of Rav

Rav, Community Manager

  • 63,388 Points 50k badge 2x thumb
Hi Doug,
Can't say that I've ever seen that error message before! :) 

Has this just started occurring for you? ie. has it worked successfully with your Home & Business 2017 program previously? 
Have there been any changes to your system and/or program ie. re-installation, Windows or antivirus updates etc.
(Edited)
Photo of Leon

Leon

  • 122 Points 100 badge 2x thumb
I've got the same message suddenly. Worked fine a couple of weeks ago.
Photo of Leon

Leon

  • 122 Points 100 badge 2x thumb
Thanks Rav
I'm running WIN10 Home 64-bit and as you know it's impossible to tell when and what Windows, or for that matter AVG, updates.
Photo of Ross Aitken

Ross Aitken

  • 248 Points 100 badge 2x thumb

Hi Doug,

Had that error a while ago. Reinstalled Hubb from their web site and did some other things .. still had the problem. I think running it in administrator mode made it go away.


Photo of David Lorimer

David Lorimer

  • 60 Points
I have just purchased an upgrade to Accounts Personal Plus 2018 and installed HUBB Investor 11th Mar 2018 and I am getting the same message when I try to launch HUBB Investor.
Photo of Rav

Rav, Community Manager

  • 63,388 Points 50k badge 2x thumb
Hi guys,
Need to try ascertain a common trend of pattern. Can I ask which operating system you're all running and/or if there have been any Windows or anti-virus updates that have been installed since the last time you were able to use Hubb Investor successfully?
Photo of Doug Eager

Doug Eager

  • 90 Points 75 badge 2x thumb
Rav
Back on the case. My Win10 update log has one Features update and 15 Quality updates this year.
Any of these could have been relevant.  Also would have been a couple of Avast updates
Doug Eager
Photo of Gordon Vermaak

Gordon Vermaak

  • 80 Points 75 badge 2x thumb
Has this issue been resolved?  I am having the same issue.
Just installed from CD Reckon Personal 2018, on to brand new machine
(received CD 21 September 2018) on Windows 10, 64 Bit and receive this error. has there been a solution yet? By the look of this thread it has been longer than 7 months.
Photo of Rav

Rav, Community Manager

  • 63,388 Points 50k badge 2x thumb
Photo of Doug Eager

Doug Eager

  • 60 Points
Thanks Rav
I believe I did this reinstall months ago, before I called in.
And the  bug persisted.
But, as of about a month ago Hubb Investor works again. 
There were a couple of other one-time errors, but no sign of Kyoto Bug. 
The fix could have been earlier -- I hadn't tried it for a few months. 
I guess it's thanks to the Hubb people.
Doug Eager