I am getting a message "user ticket not found" and "load balance server is unavailable"

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Catherine_7087998
Catherine_7087998 Member Posts: 9 ✭
edited February 2017 in Accounts Hosted

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2017
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    Hi Catherine,
    Sincere apologies for the inconvenience, we're looking into this as we speak.

    I'll keep you updated as soon as I have more information.

    Thanks
    Rav
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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2017
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    Hi again Catherine,

    Our IT team have confirmed this issue has now been resolved.

    Please close down your browser and retry. Let me know if you run into any difficulty.

    Apologies for the inconvenience.

    Thanks
    Rav
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

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