I am getting an error "The server encountered an error processing the request. See server logs for more details."

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Hi, I logged onto hosted tonight and was able to log in but when i select "Launch Accounts 2017 R2" I am getting an error which states "The server encountered an error processing the request. See server logs for more details.". Help Please.
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H Jewell

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Posted 10 months ago

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Alison Gould

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I am experience the same problem. Solution please
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Naomi Dekker

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I am also getting this.
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Rav, Community Manager

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Morning folks,
I've just tried logging in to see if I receive the same error but was able to get in ok. Are there any active sessions in your Hosted control panel? If so, can you please end any sessions listed there and then logout (use the logout option in the corner) before trying again?

Let me know how you get on
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Naomi Dekker

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I logged out and restarted my computer and it is still happening
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Rav, Community Manager

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Cool thanks Chloe,
Let me get that through to the Hosted team and I'll come back to you as soon as I hear back.
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Michelle Mills

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We have a user with the same issue.
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Wayne Fernie

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I am having same issue this morning
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Rav, Community Manager

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Hi Michelle and Wayne,

Can you let me know if you've gone through the steps in my post above? If so, the problems are still persisting after it? 
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Wayne Fernie

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Rav,

It only happens on my computer, if i log on another computer with same username and password it works fine
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H Jewell

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I have just emailed through my customer id and user id.

If you can let me know how it goes, thanks.

Thanks
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Sue Shaul

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I have just tried to log on and have received the same message.  I have done as Rav has suggested and logon off other sessions but there were none and then logged out.  It is still not letting me log in.
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Chloe Whitehead

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I had an email from support saying to reset my password, still not working 10 hours after my first attempt to log in...
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Rav, Community Manager

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Hi guys,
For those who are still experiencing this, can you please try the following now.
Ensure that there are no active sessions in the Hosted control panel and then clear your browser cache. (This is a crucial step)

Once that is done, logout and retry after 5 minutes.

If you continue to experience this issue AFTER clearing your browser cache, please advise BELOW this post.
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Emma

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Cleared the cache, restarted and waited 5 minutes and still getting
The server encountered an error processing the request. See server logs for more details.
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Sue Shaul

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Hi Rav, cleared my browser cashe, closed everything down, restarted my computer and still have the same error message.
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Sue Shaul

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I still get the error message when I try to log on through Chrome but have been successful in logging on on Microsoft Edge.  I have all my settings etc. on Chrome and would rather logon there but at least I can do the work I need to do.  Please let me know when you have it fixed.
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H Jewell

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Cleared Cache, restarted, waited and tested on ie, Microsoft edge and chrome but still no luck.
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Michelle Mills

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Still having the same issue.
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Emma

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This reply was created from a merged topic originally titled Unable to log in.

Attempted to log into Reckon, using Accounts Hosting.Get this error
Wondering if it has anything to do with the update?
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Jordan Pearce

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i am having this issue on my samsung tablet
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Naomi Dekker

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HI everyone.. I had this issue yesterday and called reckon support.. they reset my password and sent me a new one and I have had no issues since.
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Michelle Mills

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Still have the same issue.
Reported and had no response from Reckon.
Currently on hold but technician told me that Reckon are NOT experiencing any log in issues since the upgrades.  I call BS but am trying to remain polite and non combative to get the issues resolved as we are now experience an unknown system problem ...
Customer service should know.
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Michelle Mills

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Escalated to IT... still not resolved.
So customer service are not part of IT, they are able to access the same back end as what the administrator rights user does.
Issue of old sessions prior to upgrade remaining for 2 users despite multiple 'end remote session' requests, users could log into a second session without any great issue but combined with one user still unable to sign in and several other users having trouble with slow processing, curser jumping over the page, the scroll tab not working and repeated hanging sessions (the dreaded black screen) there is obviously issues.
I already had done all the things that customer service had me re-do, that customer service did remotely and in the end it had to be escalated.
One issue from 3 resolved since Thursday.
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Antoinette Veal

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I had the same issue tonight using Chrome so i have opened internet explorer and i am in yay!!!!
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Catherine

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Hi - I am having the same issues, I can't log on with Chrome  
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Rav, Community Manager

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Hi guys,
For those who are using Chrome and receiving this error, can I please get you to try one more step.

Go into Chrome settings > Advanced > Reset

Once this is done, close the browser then retry and confirm if the issue still persists for you.

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Michelle Mills

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Fixed other user access issues yesterday.
Today I cannot sign in ... grrrrrrrrrrrrrrrrrrrr.

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