I am getting the error message 'No terminal server is available to run application RA.2015.AU.R2"

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  • Updated 4 years ago
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I am getting the error message 'No terminal server is available to run application RA.2015.AU.R2"
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Lisa-Jane Roddis

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Posted 4 years ago

  • 7
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Brisbane North

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me too
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Dan Wilson

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Am also getting this error
Have tried multiple browsers, no luck
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nance.s

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Also getting this error in NZ - RA.2015.NZ.R1
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RL

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I'm In. Yah.....

No reply from Reckon yet.

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Tony S

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Were you getting the message as well and are now able to log in, or have you had no problem this morning?
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Simon Smith

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I am getting this message also
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Kirsty Carter

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Help! I am also getting this error
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Simon Smith

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just keep persisting and eventually it works but its obviously a problem that need to be fixed I just wasted 30min
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Glenn Wainrib

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I'm in AU and am getting the same message
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Catherine

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I am getting this message this morning. Any one else having an issue?
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nance.s

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Still can't log in.
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nance.s

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This is in NZ not AU.
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Anne Johnson

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Same error here (In Australia)..
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Hayley

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Have tried a few times as well, no luck.
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Anne Johnson

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I can get in now. must have been a hiccup..
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nance.s

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Still no luck in NZ
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Al Kelly

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I am still unable to login! continuing to get this error message. Monday morning Reckon training off to a bad start :(
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Dan Wilson

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Im in, i just kept bashing at the door so to speak
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RL

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I must be very lucky today as I am in and still operating.
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Alex Alexandrou, National Retail Sales and Contact Centre Manager

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Dear customers,

We have received reports that customers are getting a 'No terminal Server is available' message when trying to log into reckon Hosted.

Our IT and Development team are investigating this as a matter of priority.

We apologise for any inconvenience and hope to resume service ASAP.

Regards,

Alex
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nance.s

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This reply was created from a merged topic originally titled Is anyone else getting the error message No terminal server is available to run a....

Is anyone else getting the error message No terminal server is available to run application RA.2015.NZ.R1 (specifically New Zealand server)?
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Rav, Community Manager

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Hi everyone,

We've received confirmation the earlier 'No Terminal Server' issue affecting Reckon Accounts Hosted has been resolved.

Our IT team will be closely monitoring load on the network to ensure no further disruptions. If you do experience any further trouble with access please get in touch with our Technical Support team as soon as possible.

We sincerely apologise for the frustration and inconvenience caused.
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Catherine

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It's happening again today.
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Kathryn McMaster

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Me too, always seems to be when there is no support available.  Extremely frustrating.
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Catherine

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It sure is!!  So much wasted time.
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Alex Alexandrou, National Retail Sales and Contact Centre Manager

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Hi Catherine,

We are really sorry this is occurring.

Our technicians are working to rectify this immediately as there are still some users being affected. We sincerely apologise for any inconvenience and frustration caused.

Are you able to advise if you're able to get in now? 

Thanks,
Alex
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Catherine

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Thanks Alex.  I am online now.

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