I am having problems viewing price history, it just freezes and I have to end the task which then just down my Quicken programm??

434 Points

Posted 4 years ago

34,812 Points

Hi Paula, welcome to the Community. Which year version are you using? Does it crash on any other functions? Have you tried to validate/super validate the file? Thanks. ^Mirko.

Comment

4 years ago

Paula Stoyich

434 Points

I am using 2015 and this has only just happened since I am using the online back-up? No I have not used the validate - how should I do this?

Comment

4 years ago

Paula Stoyich

434 Points

Sorry Mirko, no it does not crash with any other function.

Comment

4 years ago

Mirko, Alum

34,812 Points

Thanks for the info Paula.

Steps for troubleshooting file errors including validate and verify here >>
Should those steps fail try the super validate. How to run super validate here >>

Comment

2015-07-07T08:57:15+00:00

SJ23

296 Points

I have just run Super Validate and still freezes once I go to 'Edit Price History' - hitting Esc releases it...

2015-07-07T09:55:10+00:00

Paula Stoyich

434 Points

Correct I have done the Super Validate but still freezing when I click on Price History, and yes by hitting ESC it does release, so thank you for telling me this.

4 years ago

Paula Stoyich

434 Points

Mirko, I have just validated but to no avail, still freezes when I use price History?

Comment

4 years ago

Paula Stoyich

434 Points

Hi Mirko, I have tried everything but to no avail, freezes as soon as I click price history??

Comment

2015-07-07T08:52:36+00:00

SJ23

296 Points

ditto - and it;s only recently started happening!

4 years ago

Narky One

1,252 Points

Is your problem the same as this one... https://community.reckon.com/reckon/topics/manual-edit-of-price-history-reckon-accounts-personal-plu... ?

Comment

4 years ago

Paula Stoyich

434 Points

I actually just want to see the price history, not even to edit, but as soon as I hit price history everything freezes, I have to go to end task and that shuts down everything.
This only seems to have started after I began using the online back-up!!

Comment

4 years ago

Mirko, Alum

34,812 Points

Paula, can you test with a backup file or a sample file. This well let us know if the error is caused by the datafile or possibly and issue with the installation. ^Mirko

Comment

2015-07-07T08:53:18+00:00

SJ23

296 Points

I have opened a backup from Jan 2015 (I know the 'Price History Update' worked after this date) and still the same freeze = it must be something in the programme rather than in the data files?

4 years ago

Paula Stoyich

434 Points

Mirko how do I use a sample file?

Comment

4 years ago

Paula Stoyich

434 Points

Thanks SJ23 for confirming that the problem exists. It would be good if Reckon could help resolve this, but I have not heard from them for over 2 weeks!!

Comment

1 person likes this

4 years ago

SJ23

296 Points

I have even less chance as my Version is 2007 - that said the guts of these programs don't change much, more lipstick on the pig with the user interface!

Comment

4 years ago

Mirko, Alum

34,812 Points

Hi guys, apologies for the late response. Freezes/Crashes indicate that there is an error within a data file or installation. The best course of action would be to try to first run through the troubleshoot and repair data error support note. If that fails a reinstall of the software would be the next best course of action.

Comment

4 years ago

SJ23

296 Points

Hi Mirko, I have done all in the link you provided and still freezes at 'Update Price History'. I also started a totally new file and it still freezes at the same point. Only thing I have not done so far is a complete reinstall and I will report back on that next. Just seems odd that a number of us suddenly having the same issue?

(Edited)

Comment

4 years ago

Narky One

1,252 Points

This thread looks to be the same problem https://community.reckon.com/reckon/topics/manual-edit-of-price-history-reckon-accounts-personal-plu...

Comment

4 years ago

Denis Byrne

92 Points

This reply was created from a merged topic originally titled Denis.

I am using Personal Plus 2009 and the program now freezes
when I attempt to update the share values manually through the Update – Edit price
history function. Is there a fix for this?

Comment

4 years ago

Mirko, Alum

34,812 Points

Hey All, I've merged a couple of threads as they related to similar issue.

As they are affecting different versions of products, and are recent. It indicates a change to the environment. It would more than likely be a Windows update. Which version of windows are you using? Can you try running Windows in safe mode and then run Personal and try to edit the share price? This information will help trigger where the issue lies.

Comment

4 years ago

SJ23

296 Points

I'm running Vista (yes time for a change) - I will try running it in Safe mode later on today and report back...

Comment

4 years ago

Paula Stoyich

434 Points

Not at the moment Denise, we are all up in arms about the problem. Only instead of
End Task, just hit Esc and it will let you carry on, but still not with Price History!!

Comment

4 years ago

Paula Stoyich

434 Points

Now having problems with price updates! No updates since 9 July 2015

Comment

2015-07-16T04:54:54+00:00

Mirko, Alum

34,812 Points

Please see: https://community.reckon.com/reckon/topics/share-price-download-issues-july-15th-2015

2015-07-17T02:49:25+00:00

Ramon

60 Points

I had the same or a similar problem with Quicken 2010 on Windows Vista, as the Edit Price History window would not appear and the program would appear to hang until I hit Escape. Through another forum I learned to remove (uninstall) Windows update KB3057839 (which required a restart), a process that worked for my Quicken. Sorry, I don't understand why it worked, but it did (early July 2015).

(Edited)

I am having problems viewing price history, it just freezes and I have to end the task which then just down my Quicken programm??

Related Categories

Accounts Personal Range