I am not able to login to Reckon STP app through my phone. It simply hangs without responding. Is the app down?

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  • Updated 2 months ago
Unable to login to STP. It is not responding.
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Udai Muthu

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Posted 2 months ago

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Rav, Community Manager

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Hi Udai,
Are you using the Android version of the STP app?
If so, can you please try the following;

-  Close the app in full ie. swipe it away from your running apps. 
-  Go into your phone settings: Settings > Apps > Reckon STP > Storage > Clear Data
(Your path may vary depending on your phone & Android version).
-  Reopen the app and login.
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Udai Muthu

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Perfect. All good now. Thanks Rav.