I am not able to use any of the functions in Reckon Accounts

  • 1
  • Question
  • Updated 4 months ago
  • Answered
None of the drop down lists or icons are working. I cannot ESC from any of the screens. It's like the system has frozen.  I have shut down and rebooted 3 times to no avail. Not able to get through on the Tech Support line. Desperately need to use my accounting software as have deadlines!! Can anyone please help me??
Photo of Carly Henderson

Carly Henderson

  • 130 Points 100 badge 2x thumb

Posted 4 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 49,418 Points 20k badge 2x thumb
Hi Carly,

Are there any reports being generated or possibly any Hosted windows open in the background awaiting action? Press Alt+PageUp to bring any windows hidden in the background to the foreground.

If the above is not the case, then before logging out, did you try closing the active session as well?

If not, I'd recommend doing that also. Head into the Hosted control panel and select 'Log off Remote Sessions' then log off any active sessions you find in this list. Once that is done logout, ensure that you use the logout option in the top right corner rather than closing the tab or browser window.

Let me know how you get on
Photo of Carly Henderson

Carly Henderson

  • 130 Points 100 badge 2x thumb
Hi Rav - that worked! Thanks so much for getting back to me so quickly :-) Cheers, Carly