I am trying to allocate part of a receipt to GST payable, but get a message saying that this is not valid for this type of transaction.

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  • Updated 8 months ago
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A customer has paid an amount including GST. I am trying to allocate part of the payment to "Other income" and part to GST payable. The system will not allow me to post the GST portion because I get a message to say that this account "(GST payable) is not valid for this type of transaction. I successfully posted the entry the previous month, so why can I not do it this month?
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Bryan Vickerstaff

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  • very frustrated

Posted 8 months ago

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Kevin Russell, Accredited Partner

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This is odd. You should not be able to do this. It's not the way the system works. Entry to the tax payable account should be via the tax codes. Have you tried using the tax code? 
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Bryan Vickerstaff

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I have just started with Reckon One and updating entries from Reckon Easy Start so am still learning how it works. I haven't used the Tax codes. Not sure how to do so. 
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Kevin Russell, Accredited Partner

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Bryan, call me any time. 0407744914 I am a Reckon Accredited partner. I have been for 20 years. 
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Bryan Vickerstaff

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I have managed to sort it out by adjusting the GST settings and entering the information. It is strange that the system has allowed me to post 2 months of purchases where I have recorded the GST as a new entry!!
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Bryan Vickerstaff

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Many thanks for your offer. i will note your number and call you if I end up with a problem. So far so good!!
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Bryan Vickerstaff

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Kevin thank you for your help in sorting out my query on the Tax codes. I will certainly follow your suggestion to make many of the ones I don't need "Non-active."