I am trying to create a trial book for a client and the payment screen just going around sending
Helen Hogan
Member Posts: 23 ✭
I am trying to create a trial book for a client and the payment screen just going around sending and never finishes have tried Chrome and firefox browers thanks helen
0
Comments
-
Hi Helen
Is this still a problem for you? The payment screen seems to be working in general right now.
Can you go back to the Portal Dashboard and check to see if the subscription has actually been started? If not, I recommend you start again.
Let us know how you get on.
Regards
Jon Martingale
Reckon UK0 -
Yes still a problem, have tried on different computers as well. When I use the go back tab there is only the trial option available no books. thanks Helen Have logged off and back on as well
0 -
Hi again Helen
Has this problem cleared up yet?
If not, please can you contact your local support (AU, NZ or UK) to assist further. I cannot troubleshoot without more info and the best way to gather this info is on a call.
In the meantime, if I find more useful info, I will post on here.
Regards
Jon Martingale
Reckon UK0 -
I will try a different credit card and see if that works
1 -
The card was the problem all fixed thanks for you help1
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community