I am unable to access my company data on Reckon Accounts Hosted.
Rhonda_9932498
Member Posts: 5 ✭
Hi I am unable to access my company data on Reckon Accounts Hosted. I can login and the tool bar is visible but I cannot create any transactions or access the home page.
0
Comments
-
Hi Rhonda,
Are you able to open your company file manually?
File > Open or Restore a Company > navigate to your file destination and open it.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Hi Rav When I click on file the drop down menu is offered but when I select Open or restore nothing happens0
-
In the first instance, exit the Hosted screen by going to File > Exit and then go into the Hosted control panel and log off the user session(s) under 'Log off Remote Sessions' then Logout.
Give it about 2-3 minutes and then try again, is the same thing occurring after this?
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
I went to file and the drop down box appeared but when I press exit nothing happens. Screen is still open0
-
0
-
My company is up and running. Thank you Rav0
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community