I am unable to open one Reckon Accounts Plus 2019 file stored in Dropbox

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  • Updated 3 months ago
I can open others, and I can open it when copied to Desktop, but whenever I try to open in Dropbox I get the error message "file is in use". It has opened, once or twice, but not since upgrading to v2019.

Any suggestions as to why this is happening?
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Peter Kershaw

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Posted 4 months ago

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Data Rec, Employee

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Hi Peter,

"File is in use" is indicating that a local or remote process has attached itself to the data file, such as anti-virus scanners.

We do not recommend directly opening data files that are stored on a DropBox or other online file storage, even if that remote location is mapped to a local drive letter.
Doing so increases the risk of data corruption.

The use of Dropbox for storing/sharing backup files is fine.



Regards,

Data Recovery Team