I am unable to send emails from Reckon Accounts Plus 2018.
Yvette_10219846
Member Posts: 1 ✭
Hello, I am unable to send emails from Reckon Accounts Plus 2018. I receive a DEBUG Error Msg: Unable to open your email message store. Your message cannot be sent. then the next Error: Reckon Accounts Internal Error Message - An internal error occurred while preparing your message. It has not been sent. (MAPI error code 00000000 (0) at line 483 in sendemail.cpp) I am on a Windows 7 Terminal Server using Outlook 2016. I have tried updating Preferences but that has not worked. Does anyone have a fix for this problem that they could kindly share with me? Thanks so much.
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Comments
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Hi Yvette
Do you have Outlook open before you try to send emails?
Is Outlook your default email account?
If windows live, it want work, get outlook0 -
Hi Yvette,
DATA RECOVERY: Good tip for finding a solution if you have encountered a problem and a specific error message is displayed
Here is a possible solution from a previous posts for a similar error message
https://community.reckon.com/reckon/topics/unable-to-send-mail-b0i7pskvwpdri
https://community.reckon.com/reckon/topics/unable-to-open-your-email-message-store
Here are relevant Knowledgebase Articles
https://kb.reckon.com.au/issue_view.asp?ID=5385
https://kb.reckon.com.au/issue_view.asp?ID=4430
Regards,
Data Recovery Team
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
Data Services Tip - Try this first before requesting a data service
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