I am unable to send forms/invoices via email on AH 2018. settings are unchanged but I go to send batch, it says I have no forms selectednot

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I am unable to send forms/invoices via email on AH 2018. All my settings are unchanged but when I go to send batch, it says I have no forms selected
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Tim East

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Posted 3 weeks ago

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Rav, Community Manager

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Hi Tim,

If your Send Forms list is blank and not showing emails then it means there is a corrupt email somewhere in the list which is preventing other emails from showing. 

To resolve this you'll need to go through the process outlined in this KB article -
Send Forms list is blank and there are no Payment Summaries to email

Unfortunately it can be a time consuming process depending on how many emails you need to clear from the list but is the only way to clear the corrupt element at this point.