I am unable to send forms/invoices via email on AH 2018. settings are unchanged but I go to send bat

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Tim East
Tim East Member Posts: 1
edited August 2018 in Accounts Hosted
I am unable to send forms/invoices via email on AH 2018. All my settings are unchanged but when I go to send batch, it says I have no forms selected

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited August 2018
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    Hi Tim,

    If your Send Forms list is blank and not showing emails then it means there is a corrupt email somewhere in the list which is preventing other emails from showing. 

    To resolve this you'll need to go through the process outlined in this KB article -
    Send Forms list is blank and there are no Payment Summaries to email

    Unfortunately it can be a time consuming process depending on how many emails you need to clear from the list but is the only way to clear the corrupt element at this point.


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