I am using Reckon Hosted, is there an issue with printing today.
Caron_8081980
Member Posts: 3 ✭
I am using Reckon Hosted, is there an issue with printing today. I have been trying to print invoices and delivery dockets and the print option is not there. I can save it then print from the pdf.
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You need to Save the PDF first then Print
John Peppas
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Yes, that's what I have had to do today, but normally you can print from Reckon without saving a PDF.0
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Hi Rav, yes thank you I've just worked it out.0
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I have a client who went onto Hosted yesterday. Printing worked perfectly yesterday, Today they can only print one report and then nothing. We have done all the changes in Chrome and upgraded Chrome to the latest version and still no luck. Was beginning to wonder if there is a problem today.
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Hi Kay,
Are they getting any error messages when trying to print subsequent reports after the first?
Where in the process does it fail? ie. does it get to the Chrome print options such as what Caron has in the screenshot above?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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There are no error messages. The printing shows in the top left hand corner and then nothing happens.
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Thanks for getting back to me Kay. We've just tested out the printing process on 4 different reports on NZ Reckon Accounts Hosted and can't replicate the issue you're describing.
You mentioned earlier about performing changes and updating Chrome, did you reset the browser during this as well? There's some info on that process here -
Unable to print from Chrome on Reckon Accounts Hosted.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Rav. Yes have done that. I have actually managed to reproduce the problem on my own computer so I think it's a file problem and not an environmental one. I'm going to do a rebuild and see if that helps.
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