I cannot access my Reckpon home page on my PC. I jst get a blank page

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  • Problem
  • Updated 5 months ago
  • Solved
No access on my PC Sunday 15th April.   Reckon Accounts opens in Task bar but not on screen.  When I left click Eckon in Task bar all I see is a small blank box
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Russell Veitch

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Posted 5 months ago

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Rav, Community Manager

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Hi Russell,
Is this problem still occurring for you today?

Have you restarted your PC?
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Russell Veitch

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Hi Ray, Thanks for the response.   Have shut down and restarted computer.   Tried opening Reckon from the file in explorer and same thing happens.   Worked fine Saturday, then Windows and 365 updates over night and on Sunday no sucess. Same thing today Monday.   Reckon shows up in the Task bar but there is nothing on the screen.
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Russell Veitch

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Thanks for the help Rav, this is daunting for the unintiated but I,ll push on.   I don,t have a disk but I can contact reckon to arrange a download or how to do that,   I alawys back up my data on a seperate drive outside the Reckon software so my data is safe.   I agree that it looks like a software problem as the first symptom was it had diificulty starting up, then next time it just wouldn,t

Thansk again,
.  Russell
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Rav, Community Manager

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Just a quick note, your software can be downloaded via the Members Area on our website here - http://members.reckon.com/Login.aspx

You'll just need to login using your Customer ID & PIN. If you're not sure of those details, give us a buzz at 1800 732 566 and our Customer Service team will be able to give that to you.

Cheers
Rav
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Russell Veitch

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I should be able to do this.    Thanks so much for yoru help.    IT problems send me into panic mode.

I,ll give it a go.

Russell
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Russell Veitch

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Thanks so much for your help Rav, as President Donald would say, Mission Accomplished.
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Rav, Community Manager

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Great to hear Russell!
Hopefully there weren't any flying projectiles involved unlike that other fella ;)