I have multiple files under my Reckon Hosted user id and when logged into portal.reckon.com it is showing only one company file name at the top. At first, I didn't realise that my login was showing just one company file name and set up GovConnect. The name I entered for GovConnect was not the same as the file name appearing at the top of the screen and there is no software id showing when I click on Company & Adviser Info. I have no way of knowing what the software id is and therefore cannot complete registration. I cannot find anywhere in help where it gives instruction for setting up GovConnect when you have multiple files under the one Reckon login. I have tried calling support for the last two days but to no avail - I get cut off with the message that they are at capacity.