I cannot log into hosted this morning.

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  • Updated 5 years ago
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Can't log into hosted  I click on launch accounts 2014 R4 and it opens new page but nothing happens just a black screen!!
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Kelly Leaning-Dalley

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Posted 5 years ago

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Mirko, Alum

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Hey Kelly, try closing your browser tab with the black screen and then try to relog in. Let me know how you go. ^Mirko
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Steve

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That happened to me as well 1 of our machines logged straight on but mine went to a black screen , I left that screen running went back into launch and tried loading a new one ,it worked and I just deleted the black one .
Hope this helps !
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Vanessa Loudon

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I tried this suggestion, but with no success this end. Thanks Steve.
Have tried that numerous times.  I have logged out numerous times and closed everything and tried again and nothing.  I am about to turn off my computer and try again from the beginning.  Very frustrated as this is the second time this week I have had issues with hosted.
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Anne Dunstan

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I am having the same problem
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Mirko, Alum

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HinAnne, give some of my suggestions on this discussion a try. Let me know how you go. ^Mirko
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Vanessa Loudon

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Same issue as Kelly here. Three of our 4 work computers have been able to log in to Reckon, but neither the Accounts Lady nor I can log in.

I've shut down and restarted my computer 3 times now with no change in result. I've been trying to log in for nearly an hour now.
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Mirko, Alum

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Hey Vanessa, try going into Control Panel and check for any hanging sessions.If there remove them & try to log in again - worked for Kelly.
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Mirko, Alum

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Thanks for the further information Kelly. If your still unable to log in after restart; check the control panel for a hanging session (if there remove it and try to log in again). If nothing there, give our tech support team a call for one-to-one troubleshooting. ^Mirko
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Steve

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That also happened here also try just logging off completeley and leaving it for 30 mins or so if you can .I guess if you only have one computer that may be a bit hard though
Hi Mirko
Went into control panel and there was a remote session still logged in even though I had logged out yesterday - but I logged it off and SUCCESS it worked!  Thanks very much!!
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Kathy

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I have attempted to log in just getting a blank screen....no hanging sessions have shut down and restarted computer.....frustrated NOW!


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Mirko, Alum

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Sorry to hear you're having trouble and the suggestions are not working. Please give tech support a call for one to one troubleshooting. ^Mirko
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Kathy

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Thanks for your help!
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Ohn Mar

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I also having same problem. And have tried so many times as the suggested but not works. Please urgently help to solve.
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Tara Murnane

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Hello. we are having this problem too. I have tried all the tips but nothing is working. I have also misplaced the phone number for technical support and the only number I can find on the web, wants to charge me $4.90 per minute when I call!! Mirko, can you please let me know the free support number?
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Mirko, Alum

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Hey Tara, the contact number for Hosted users is 1300 799 150. Cheers!
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Tara Murnane

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Thanks Mirko :)
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Ben

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This reply was created from a merged topic originally titled black screen.

I am getting the black screen when i log in ?

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