i cannot save invoice as PDF, keep getting printer error code 20

Justin Bull
Justin Bull Member Posts: 2

Comments

  • Carrie_7009426
    Carrie_7009426 Member Posts: 67
    edited July 2019
    Have you recently upgrade to Windows 8.2?  We had same issue after we upgraded, had to get IT in to sort it out behind the scenes.
  • Justin Bull
    Justin Bull Member Posts: 2
    edited January 2015
    Hi, have upgraded to windows 8.1. Would this require similar solution? Thanks
  • Carrie_7009426
    Carrie_7009426 Member Posts: 67
    edited July 2019
    I will try to find out what the exact issue was.  We outsource IT support so I will have to get in touch with them.
  • narelle harvey_7311100
    narelle harvey_7311100 Member Posts: 8
    edited January 2015

    Contact quicken. I have just repurchased an update of quicken and so far no problems /

    Regards Narelle Harvey

  • Tom B_7336011
    Tom B_7336011 Member Posts: 1
    edited January 2015
    Contacted Quicken today about same problem and was told that 2010/11 running on 8.1 will not work and only solution is to pay $500.00 to upgrade to 2014/15.  For amount I actually use the product, it is not worth the upgrade.  Probably time to use another tool.  Would like to know if anyone has actually found a workaround that cost less than the $500.00.
  • Graham Boast
    Graham Boast Accredited Partner Posts: 331 Accredited Partner Accredited Partner
    edited December 2017
    Hi Tom

    There are several articles on the Reckon knowledgebase about this issue at www.reckon.com.au/kb

    If that doesn't work, I can do this on a fee-for-service basis.  No more than an hour, and no charge unless its fixed.  Details are below.

    Below is a screenshot of my computer showing windows 8.1 running QuickBooks 2010-11 and generating a pdf file of a Reckon report - therefore no error 20.

    Graham

    Graham Boast 0409317366
    Reckon Accredited Consultant
    graham@reckonhelp.com.au
    http://reckonhelp.com.au/remotesupport.htm

    image


    Graham Boast | 0409 317366 | graham@reckonhelp.com.au