I can't delete an account from the chart of accounts

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  • Question
  • Updated 10 months ago
  • Answered
I've only just started setting up Reckon One, I want to delete some accounts from my chart of accounts, each time I select to delete, the system "thinks" but then the account does not disappear.
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Roseline Kurmann

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Posted 10 months ago

  • 1
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Rav, Community Manager

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Hi there Roseline, welcome to the Community

Thanks for raising this, let me get in touch with our Reckon One team in relation to it and I'll come back to you shortly.
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Lisa Newey

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I am having the same issue!
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Rav, Community Manager

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Hi guys,

Sorry for the delay in getting back to you! I've had a chat with the Reckon One team in relation to this and its something they are aware of and is in line to be rectified very soon. I don't have a firm ETA just yet but is something being worked on at the moment. 
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David Ross

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Any idea when is this going to be fixed?  I've just started the trial and the broken software is not impressive.
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David Ross

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Delete is now working again - well done guys, that's much cleaner!
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Tyson

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Hope hope this gets fixed soon. Just convinced some  clients to move from old desktop software to reckon one... They're currently on the 30 day trial but are not happy having all these accounts in the chart of accounts.
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Scott, Employee

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01/12/17

Hi Roseline/Lisa/David/Tyson,

A fix for this issue was released today. Please check if you are now able to delete an account. 

Regards,
Scott.