I can't get my loyalty program to take off 10% once the points reach 100

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  • Updated 3 years ago
It have Reckon POS professional 2013 and I have been trying to set up a loyalty program and I am stuck on how to give the discount automatically, the only way i can do it now is by doing it all manual - (I made a shortcut to take 10% off) but then I have to go into adminitratoir and reset the points manually.
Very ignoring.

Thank you in advance
Nic
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Nicolas Hanna

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Posted 3 years ago

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Andrew

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Hi Nicolas,

I assume you have set the points up correctly in the POS Administrator program by the sounds of it and customers are collecting points etc correctly.  It shows Loyalty points available in the customer list when selecting the customer on POS system?

So I guess the real question, is how are you trying to redeem them?

You need to add a "Tender Loyalty Points" function key to the layout to 'redeem' points. This key is left off by default. You can edit the keyboard and change say the manual CC key to be "Tender Loyalty points" key if not used.

Then the process to redeem points is as follows

- Select customer (note points)
- scan items
- type in the number of Loyalty points you want to use, ie 500
- Press Loyalty points tender button
- A credit will be applied
- Tender out remaining balance if required to complete transaction



Things to note

- You can only apply one 'points' discount per transaction.
- Press F1 while in POS client, for help, type loyalty to jump to the help section. Covers these things off pretty well in there.
(Edited)
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Nicolas Hanna

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Thanks so much I will have a try at work on Sat. And I'll tell you how it goes!
And I have set it all up so the points are counting up
(Edited)
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Andrew

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Sounds good!
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Nicolas Hanna

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It went well thanks Andrew,
My only question is can I takeoff a percentage discount?
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Andrew

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Glad it went well. Not sure what you mean though, bt a % discount? Run me through what you want to do.
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Nicolas Hanna

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So we have set it up perfectly (thanks to you) for $1-1 point ratio and every $25 - 1 point (aka. $500 - $20)

So I want to change when you get 500 points and we redeem it it takes off 20% (may change when we finalise) but I am not sure if it can be done

Thanks Nic
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Andrew

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Ahh ok. Off the top of my head, not sure as we don't use loyalty points (I'm just an end users like you, not a paid reckon support person). I'll have to have a play tomorrow and see if you can do what you want. So you only want the discount applied when they redeem points?

First thing that comes to mind, is there any reason you don't just increase the value of the points collected by 25% instead of applying a discount? Increase points earned by 25% is equal to giving a 20% discount when redeemed. So the outcome is the same.

For example

$1 = 1 point earned
1 point = 1 cent reward.

Spend $80 = 80 points aka 80 cent reward credit. So buy $1 - 20% discount = 80c reward credits needed.

vs

$1 = 1.25 points earned
1 point = 1 cent reward.

Spend $80 = 100 points aka 100 cent reward credit. So buy $1 = 100 reward credits needed.

Its just sliced and diced differently.
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Andrew

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But if you only want to apply the discount at certain point redeemed levels, then I think you'll have to do it manually. :(
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Nicolas Hanna

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Thanks for trying
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Andrew

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Any reason you don't increase the points earned?
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Nicolas Hanna

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What do you mean
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Andrew

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See comment above about increasing points earned vs offering a discount. The outcome is the same to you/them.