i can't log into reckon sites at all. says "error establising database connection".

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  • Updated 1 year ago
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i can't log into reckon sites at all. says "error establising database connection". all other sites i can use. tried on 2 different devices. is their site down?
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Edward Tresler

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  • ridiculous lack of company support

Posted 1 year ago

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Edward Tresler

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anyone there. where is reckon support for its products. missing in inaction!
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Rav, Community Manager

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Right here Edward, easy on.
 
We're looking into as we speak and we're expecting the site to be back up in approximately 15 mins.

Sincere apologies for the inconvenience, I'll let you know as soon as its back in operation.
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Edward Tresler

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this help community is useless - so I just sit here and wait for no reply...........
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Rav, Community Manager

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I've already responded to you above Edward

Cheers
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Edward Tresler

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thanks rav, that's all i wanted to know
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Rav, Community Manager

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If you're attempting to access Reckon Accounts Hosted, Reckon One or our Members Area, they're all still accessible by the following links -

Reckon Accounts Hosted
https://hosted.reckon.com/RAHV2/ReckonAccountsLogon.aspx

Reckon One
https://portal.reckon.com/#/?_k=7int65

Members Area
http://members.reckon.com/Login.aspx
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Rav, Community Manager

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Just an update, our website https://www.reckon.com is back in operation.

Thanks for your patience with us while we got that sorted.

Cheers
(Edited)

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