i can't log into reckon sites at all. says "error establising database connection".

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i can't log into reckon sites at all. says "error establising database connection". all other sites i can use. tried on 2 different devices. is their site down?

Edward Tresler

100 Points
ridiculous lack of company support

Posted 2 years ago

2 years ago

Edward Tresler

100 Points

anyone there. where is reckon support for its products. missing in inaction!

2017-09-01T06:20:06+00:00

Rav, Community Manager

89,496 Points

Right here Edward, easy on.

We're looking into as we speak and we're expecting the site to be back up in approximately 15 mins.

Sincere apologies for the inconvenience, I'll let you know as soon as its back in operation.

2 years ago

Edward Tresler

100 Points

this help community is useless - so I just sit here and wait for no reply...........

2017-09-01T06:21:14+00:00

Rav, Community Manager

89,496 Points

I've already responded to you above Edward

Cheers

2 years ago

Edward Tresler

100 Points

thanks rav, that's all i wanted to know

2 years ago

Rav, Community Manager

89,608 Points

If you're attempting to access Reckon Accounts Hosted, Reckon One or our Members Area, they're all still accessible by the following links -

Reckon Accounts Hosted
https://hosted.reckon.com/RAHV2/ReckonAccountsLogon.aspx

Reckon One
https://portal.reckon.com/#/?_k=7int65

Members Area
http://members.reckon.com/Login.aspx

2 years ago

Rav, Community Manager

89,608 Points

Just an update, our website https://www.reckon.com is back in operation.

Thanks for your patience with us while we got that sorted.

Cheers

(Edited)

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