I can't log into reckon today.

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  • Problem
  • Updated 2 weeks ago
  • Solved
Good Morning, I can't log into reckon today :(     Its payday and I can't afford to be off line today! I get as far as the log in screen then this is all I get  ... I have logged out and shut down the whole system.... still nothing ..... Please help!   
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Liesl

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Posted 2 weeks ago

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Rav, Community Manager

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Hi Liesl,
Sorry to hear you're having trouble logging in this morning.
I've just tested logging into Hosted using my account and seemed to be ok.

Can you let me know the steps you went through when you say you've logged out? ie. did you logoff any active sessions in the Hosted control panel etc.

Which browser are you using? Do you get the same problem if you try logging in on a different browser?
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Jenni

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I've just tried what was suggested to Liesl and it has not worked for me. I've clear all the cache and browser history, restarted my computer (twice) and still get this message.
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Liesl

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Hi Jenni.  This is how I had to clear the browser... as soon as you open Chrome, on that blank page, press Ctrl,Shift & Delete then your'll get a pop up with clear browsing data.  Go to advanced, make sure the first 4 blocks are ticked, and select 7 days. 

When you go to open or restore company in Reckon, select the first option and next.  It should open your QLive box.  Select your company name with the Red Icon. 

I hope that works for you. 
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Rav, Community Manager

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Hi Jenni,

This isn't a problem with the Hosted service itself. You'll find info on that particular message in the following Knowledgebase article -
The attempt to login with the username ‘Name’ failed. This user is already logged into the company
(Edited)
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Jenni

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Thanks Liesl, that is what I did. I had this problem once before and that's how it was fixed. However, this time it's not working.
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Liesl

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Very Frustrating, Hope you get it sorted soon!
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Jenni

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It's not just you Liesl! Seems like every other day there is an issue with Hosted :(