I can't login as the NBN disabled my email that I use to login

  • 1
  • Problem
  • Updated 2 months ago
I can't login as the NBN disable my email that I use to Login. My ABN 27 212 533 259. App keeps recognizing my ABN but won't let me reset my email as it send link to email that no longer exists. Can you please reset the link to use email: admin@seqconstruction.com.au so I can access the app and update my STP to the ATO. Thank you!
Photo of Jatz

Jatz

  • 82 Points 75 badge 2x thumb

Posted 2 months ago

  • 1
Photo of Mario

Mario, Employee

  • 438 Points 250 badge 2x thumb
Hi Jatz, 

On investigating into your case, it appears that you already have an account using the email address: admin@seqconstruction.com.au

We can't update your email address in such a case. However, we can transfer your STP to the new account. We'd need a signed and witnessed statutory declaration in order to complete this. Could I send you an email with the information that needs to be included in the declaration on admin@seqconstruction.com.au?
Photo of Jatz

Jatz

  • 82 Points 75 badge 2x thumb
Yes that would be great thank you!  Could you check email jodietic@bigpond.net.au as this is the original email I used to set up the account which got deleted with the NBN being installed.  I tried to attached the admin@seq email to the account.  But then ended up doing circle work and unable to get into my account.  Happy to do Stat Dec.
(Edited)