I can't open an upgraded company file

Vicki_7542479
Vicki_7542479 Member Posts: 2
edited February 2017 in Accounts Hosted
I am trying to open a company file that has been upgrade by another user on another computer. When I try to open the file i get the following error message:

'Reckon Accounts Hosted Edition 2014 cannot open this company file because the file has been updated to a newer version of Reckon Accounts'

How do I log in to Edition 2015 to be able to open the company file?

I have tried to open the file using both 'Launch Accounts 2014 R4' and 'Launch Accounts 2015 R1' and neither are working????

Please help as I urgently need to get in to the file.

Comments

  • Mirko
    Mirko Alumni Posts: 1,258 ✭✭
    edited November 2015
    Hey Vicki, try to remote disconnect your session and then reconnect and then try to reopen the file. Let me know how you go. How to remote disconnect >>
  • Vicki_7542479
    Vicki_7542479 Member Posts: 2
    edited May 2015
    Hi Mirko,

    I disconnected like you suggested & was then able to open the company file. Thank you very much for your help.
  • Mirko
    Mirko Alumni Posts: 1,258 ✭✭
    edited November 2015
    Happy to hear Vicky. Here's to a productive day!
  • Meg Coutts
    Meg Coutts Member Posts: 3
    edited February 2017
    This reply was created from a merged topic originally titled Reckon Hosted is opening the wrong version. I recently updated our files to V2015 (a few weeks ago) without issue but today trying to send out some invoices I keep getting a Problem Warning stating that Reckon Accounts Hosted Edition 2014 cannot open this company file because the file has been updated to a new version of etc..... I'm not even opening V2014.

    To try avoid having to post and wait for a response I tried restoring the file I know I've already updated which was only last worked on a few days ago and am unable to.

    Has someone changed the url on the 2015 version link to the 2014 version?
  • Mirko
    Mirko Alumni Posts: 1,258 ✭✭
    edited November 2015
    Hey Meg, try the above suggestion.

  • gazza73
    gazza73 Accredited Partner Posts: 802 Accredited Partner Accredited Partner
    edited December 2016
    Meg:

    Or at least check that the URL is pointing to the 2015 site,  once the green 2015R1 button is pressed inside of: 
    https://hosted.reckon.com/RAHV2/ReckonAccountsDashboard.aspx

    checking it goes to:              .......2015.......

    https://hosted.reckon.com.au/webconnect/RA.2015.AU.R1/accessnow/start.html

    Gary Pope
    An Accredited Partner- Consultant  (VIC. Aust)

    "Working with Accountants/Bookkeepers PPs/APs, as an
          independent IT Professional
    and retired FCPA Accountant"

  • Meg Coutts
    Meg Coutts Member Posts: 3
    edited May 2015
    the url was correct, just giving a 2014 error. i logged out - in - out again, quit & restarted the browser neither of these worked.

    I have restarted the computer and have access to both company files now.
    ...?.... it's now working so I guess it doesn't matter.
     image
  • gazza73
    gazza73 Accredited Partner Posts: 802 Accredited Partner Accredited Partner
    edited December 2016
    Meg:
    It almost seems like the browser program was 'remembering' the last (incorrect) URL that was being fetched.  The  "cached memory of the browser"  so to speak.  What browser and  what version were you running?  And do you have your browser settings clearing cache? (ie: its recollection of past history) when you exit or totally shutdown, perhaps.).   With 40 years of playing with computers, nothing surprises me any more about programs remembering old habits. 

    But if you have any input on this, to help identify if this was a one-off situation with your configuration setup, it just might help others in the future,  which is what this forum is all about.


    Gary Pope
    An Accredited Partner- Consultant  (VIC. Aust)

    "Working with Accountants/Bookkeepers PPs/APs, as an
          independent IT Professional
    and retired FCPA Accountant"


  • Sally McIntosh, Accredited Consultant
    Sally McIntosh, Accredited Consultant Accredited Partner Posts: 468 Accredited Partner Accredited Partner
    edited February 2017
    Hi Meg and Vicki,
    I sent an email out the other week to my Hosted clients with some tips on avoiding this issue. Touch wood it doesn't happen to me and it may be my procedural way of doing things.
    If you are interested in my tips, please send me an email and I will forward it to you.
    Kind regards,
    Sally McIntosh (Sally@samsolutions.com.au)
  • Meg Coutts
    Meg Coutts Member Posts: 3
    edited May 2015
    Hi Gary,

    My browser  cache had been cleared so it didn't make sense at all. But becuase I was working in other programs I didn't think to shut down and restart, which is what I did out of frustration then came back to it after doing some errands.

    I was working on MacBook Pro using Firefox browser at the time. Perhaps Sally McIntosh has some helpful insight she can share with us?