I can't send payment summaries or pay slips - I choose forms to email but nothing comes up in the Forms to Send area. Frsutrated.

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  • Updated 1 month ago
Forms to Send
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Melissa Chapman

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  • Frustrated

Posted 2 months ago

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Rav, Community Manager

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Hi Melissa,
If your Send Forms list is blank and not showing emails then it means there is a corrupt email somewhere in the list which is preventing other emails from showing. 

To resolve this you'll need to go through the process outlined in this KB article -
Send Forms list is blank and there are no Payment Summaries to email

Unfortunately it can be a time consuming process depending on how many emails you need to clear from the list but is the only way to clear the corrupt element at this point.
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Sandhya Cornish

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I have done as per the advise in the link, however, there is no emails in the 'Send Forms' window for me to select and remove or send, and I am not sure what else to do
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Sandhya Cornish

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Worked, thank you.
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Melissa

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hi did you get this sorted? 
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Glenda Veale

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Have you made sure correct financial year is selected. I have found it defaults to current year and you have to choose last financial year.
Hi Melissa

Please check you have elected either "Both" (preferable) or "Email" as the Preferred Send Form Method option in each employee's record as shown in the below snip from the sample company file.

Shaz Hughes Dip(Fin) ACQ NSW, MICB

Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

Accounted 4 Bookkeeping Services

Ballajura, WA

0422 886 003

shazinoz2@bigpond.com

www.accounted4bs.com

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Sandhya Cornish

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Thanx Shaz, have done that, and the right selection is in place
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Jen Dixon

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I am following the process as per the link above. I had 69 payment summaries that I think I probably loaded 5-6 times. I have now followed the last 3 steps more then 900 times and still have not recovered the summaries to email. Can't get through to support either. Anyone know any alternatives I can try? I can't do this all day!! Could it be something other then a corrupt email??
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Melissa

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hi Jen did you get this sorted?