I can't sign in on Single touch payroll(Free Single Touch Payroll App v1.0.8

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  • Question
  • Updated 3 months ago
I selected Sign in then typed Email address and Password and continue. Look up your company and selected the company and Continue.  Message is appeared "You may already have an account with us. Please login."  And touch "Login",  go back the first page and continue the same process.  I can't login.
Probably locked my account.  Please help me.
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Yukiko

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Posted 6 months ago

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Rav, Community Manager

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Hi 征子 味形
Have you previously signed up to our GovConnect service in the Reckon Portal for your Single Touch Payroll submissions?
If so, you will need to continue using the GovConnect service for STP rather than the app.

Let me know
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Yukiko

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Hi Rav,

 

Thank you for your response.  I haven’t signed up GovConnect service yet. 


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sandra

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Hi , I have the same problem. Can you fix it please.?
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MISS DREAMER

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Hi Rav. Could you please cancel my acc again, couse I find out something I did wrong so I wanna register again. Thx a lot.
My Email : alannatsui@gmail.com
ABN : 57632092874
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MISS DREAMER

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Hi Rav. Could you please cancel my acc again, couse I find out something I did wrong so I wanna register again. Thx a lot.
My Email : alannatsui@gmail.com
ABN : 57632092874
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Rav, Community Manager

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Done. I've left the app account intact so you can use the same login to register your ABN again on the app.
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MISS DREAMER

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All good. Thx a lot.
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LT

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Hi, I am having this same problem. My company "is already registered" but I do not have any Reckon products or subscriptions.
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BBBM Accounts

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I have Hosted but think my problem could be I signed in first time with google and so now cant log on.  Each time I do it says "sorry, that abn has already been registered"
Do I need to delete and start again and if so, how do I do this.  Thanks

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Melissa Fines

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I have signed in with google too, I can still get into the portal using my google log in. Can this be changed or do I have to continue using the google log in? 
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Hayley Bristow

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I am having the same problem. How do we fix it?
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Mandy Hancock

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I am having problems logging into my account, I can put my information in but it won't go any further, can you please help