I can't sign in on Single touch payroll(Free Single Touch Payroll App v1.0.8

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  • Question
  • Updated 4 months ago
I selected Sign in then typed Email address and Password and continue. Look up your company and selected the company and Continue.  Message is appeared "You may already have an account with us. Please login."  And touch "Login",  go back the first page and continue the same process.  I can't login.
Probably locked my account.  Please help me.
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Yukiko

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Posted 6 months ago

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Rav, Community Manager

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Hi 征子 味形
Have you previously signed up to our GovConnect service in the Reckon Portal for your Single Touch Payroll submissions?
If so, you will need to continue using the GovConnect service for STP rather than the app.

Let me know
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Yukiko

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Hi Rav,

 

Thank you for your response.  I haven’t signed up GovConnect service yet. 


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Rav, Community Manager

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Can you let me know the ABN that you searched for when looking up your company and also, is the email address you've used to register on the app the same email address used on this Reckon Community account?
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Yukiko

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ABN: 96 151 607 939
No. I am using our company's email address. 

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Yukiko

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Can you help me?  
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Rav, Community Manager

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Hi Yukiko,
Can you please confirm the email address that you're attempting to register on the app please and I'll check if there are any existing accounts set up for it.
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Yukiko

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Can I send my email address to your email address? 
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Rav, Community Manager

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Sure, send it through to me at community@reckon.com
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MISS DREAMER

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Hi, I got the same issue. The STP keep showing incorrect e-mail and password. And I couldnt find back my password. I haven't set up log in with use finger print, is that a problem I can't get in again?
My Email : alannatsui@gmail.com
ABN : 57632092384
Plz help me sort that perblem out as soon as possible for me. Thx.
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Rav, Community Manager

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Hi Miss Dreamer,
Can you please recheck that ABN number you've given me, when I search it in both our system and the ABR lookup its not bringing up any results.
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MISS DREAMER

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Oh sorry. It should be 57-632-092-874
Thx
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Rav, Community Manager

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Cool thanks, that looks a lot better.
I've deleted the ABN and the incorrect app account (the email address when you registered was spelled incorrectly). 
When you next open the app, click on the 'Sign up' button and go through the setup process of setting up your account and registering the ABN.

It should be fine now but let me know either way.
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MISS DREAMER

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The preblem has been sorted out. Thx a lot.
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Rav, Community Manager

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Not a problem, thanks for letting me know :) 
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sandra

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Hi , I have the same problem. Can you fix it please.?
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MISS DREAMER

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Hi Rav. Could you please cancel my acc again, couse I find out something I did wrong so I wanna register again. Thx a lot.
My Email : alannatsui@gmail.com
ABN : 57632092874
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MISS DREAMER

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Hi Rav. Could you please cancel my acc again, couse I find out something I did wrong so I wanna register again. Thx a lot.
My Email : alannatsui@gmail.com
ABN : 57632092874
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Rav, Community Manager

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Done. I've left the app account intact so you can use the same login to register your ABN again on the app.
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MISS DREAMER

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All good. Thx a lot.
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LT

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Hi, I am having this same problem. My company "is already registered" but I do not have any Reckon products or subscriptions.
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BBBM Accounts

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I have Hosted but think my problem could be I signed in first time with google and so now cant log on.  Each time I do it says "sorry, that abn has already been registered"
Do I need to delete and start again and if so, how do I do this.  Thanks

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Melissa Fines

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I have signed in with google too, I can still get into the portal using my google log in. Can this be changed or do I have to continue using the google log in? 
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Hayley Bristow

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I am having the same problem. How do we fix it?
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Mandy Hancock

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I am having problems logging into my account, I can put my information in but it won't go any further, can you please help