I deleted the Google Authenticator on my phone...

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  • Updated 2 weeks ago
I deleted the Google Authenticator on my phone and now cannot log onto Reckon GovConnect. I am currently on hold to support but is there a way I can manually revoke the authorisation without speaking to a consultant?
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Tracy Miller

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Posted 2 weeks ago

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Rav, Community Manager

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Hi Tracy,
You can revoke MFA from your account yourself via your Reckon Portal account settings but it requires that you have the original app that you used to authenticate initially. Unfortunately, as you've deleted the app, this won't apply.

If you don't have the original Google Authenticator used or if you need a MFA code revoked from your Reckon Portal account for any reason other than the above, there are stringent security controls around this.

You must get in touch with our Support team to initiate it as they will need to verify the account owner. If this is successful, they will organise for MFA code to be revoked. Its not instantaneous unfortunately due to the sensitive nature of information in the Single Touch Payroll process.
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Jovie Gianotti

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I have downloaded google Authenticator. The code is not accepted. I talked to a support team and was advised it is not the correct one. He give me the screenshot of the correct one but cant find it when I search the app. Can someone help me. 
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Rav, Community Manager

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Hi Jovie,
If you set up MFA successfully and then deleted the Google Authenticator app from your phone then the MFA link to your Reckon Portal has been broken.
If that's happened then as above, the only option is to speak to our support team to have your MFA revoked from the Reckon Portal.