i have 2 files one of which opens when Reckon is started the other I have to find the account I believe the file cannot be found at start

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i have 2 files one of which opens when Reckon is started the other I have to find the account I believe the file cannot be found as the link has been broken somewhere along the line how do I rectify this problem. However when you do the search with the file on computer it comes up straight away
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Ray Jennings

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Posted 3 months ago

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Diver Dave

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Ray, not sure what you mean by the file cannot be found?  Reckon normally opens with the last file used.  To access a different file (rather than account) use File/Open, CTRL+O or the File Open Icon to open the second file.  If you close Reckon after using that file it will open with that one next time - providing it's file name is less that 8 or 9 characters.

Are you experiencing a different problem?
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Mariske de Wit

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It looks like I have got the same problem here! I can't get into my file and it gives an error message.

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Diver Dave

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Can you explain a bit more, Mariske?  How do you try and open your file and what Error Message do you get?
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Rav, Community Manager

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Hi Ray and Mariske,
Can I confirm which Reckon product you're using?

This thread has been marked as both Reckon Accounts Hosted and Reckon Personal Range so if you can please confirm that would be great.

If its Reckon Accounts Hosted, are you able to access your company file via File > Open or Restore a Company File? If not, can you let me know what is happening when you try and if you're getting any error messages etc.

Let me know when you can

Cheers
Rav
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Ray Jennings

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Hi Rav, Reckon Accounts Personal Plus 2018 upgrade no error messages I have 2 separate files JSF 2019.QDF and Trust2019.QDF JSF opens correctly the Trust does not I close my computer using JSF and then open the TRust from the file drop down box option. If I close the Trust file then when I restart I am asked how do I want to open the file I choose I am a Reckon user and the file is displayed and it can be opened from there, appreciate any suggestions Ray
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Diver Dave

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Trust2019 is too long a file name, Ray, that's what's causing the problem.  There doesn't appear to be a fixed rule in Reckon, but i have found 8 characters or less always works reliably.  Rename it to something shorter and it should be OK
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Ray Jennings

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Hi Dave I can locate the file and open it but when I go to change the name of the file from trust2019 to Trust19 I get a message COULD NOT FIND THE FILE yet I can open it from this location I am using the actual file name in the drop down box is Documents\quicken\Trust2019\trust2019 it added the extra trust when I saved the file I type in this file and it cannot be found but opens from inside Quicken
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Diver Dave

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Reckon is a pain, Ray.  The way round this is to manually rename all five files to Trust19.  Are you comfortable doing that, or need help?
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Ray Jennings

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I have tried to change the name of the problem file but cannot do so even changed the location to a to a shorter file name the other file works perfect I validated the file and tried to change the name I could not do it as it cannot find the file confused to say the least
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Diver Dave

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You can't do it from within Reckon, Ray.  You will need to Open File Explorer and navigate to the Folder where your Reckon files are saved.  There are 5 files per Reckon File, ending .HCX,.QDF,.QEL,.QPH.  Rename each of them via Right Click/Rename leaving the file endings unchanged.

That should sort out the issue once you re-open Reckon.
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Mariske de Wit

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I use hosted. Its been resolved, I'm able to get into file again! Not sure what was causing the problem before...maybe its got something to do with update over the weekend?