I have a issue with the STP end of year report not picking up all terminated employees.

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STP end of year report not picking up all terminated employees
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Andrea Male

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Posted 2 months ago

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Rav, Community Manager

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Hi Andrea,
Have you updated to the new Payroll Premier 2019/20 edition? If so, are you using the new 'End of Financial Year' button?
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Rav, Community Manager

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Hi Andrea,
The "instance.PayrollEvent.PayrollDetail requires property "TotalGross" error message means there is a mismatch in the file types between the STP pay event export file from your accounting software ie. Payroll Premier and the submission option selected in GovConnect.
To put it a bit more simply, when you're uploading your End of Financial Year pay event to GovConnect, please ensure you select the 'Update Event/Finalise Year' option.

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Andrea Male

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Hi Rav, thanks for that.  Now I have selected the right option, upgraded my software and installed the patch!
I still  have the same original issue where 8 staff are not being picked up in the file.

Can you please advise what else I can do to fix this as I really want to finalise the year end.

Regards,
Andrea
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Andrea Male

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Hi Rav, 

Is someone able to please assist with this?

Thanks,
Andrea
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Andrea Male

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Hi Rav,

The STP report is not picking up terminated employees where they were terminated between July and December 2018.

Please advise if there is another patch to fix this or whether someone can contact me to assist in trouble shooting this.

I have called your help desk previously but after being on hold for 2 hours, I was just told to wait for the upgrade.

Please advise.

Thanks,
Andrea
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Andrea Male

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Hi All,

Given I have had no response on this issue and for all those with the same issue, here's how I got around this.

I went into payroll and 'un-terminated' the relevant staff.  I then 're-employed' them which then meant they came up on the JSON file when I ran the year end again.  They did not come up with any $$ values so I manually added the Gross and Tax in the JSON file.

This has now successfully been loaded as the STP file to the ATO.

Good luck!