i have a new Epson T20 receipt printer and cannot connect it to POS lite.

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  • Updated 2 years ago
When I am trying to connect my new Epson T20 receipt printer to POS lite the drop down for connected to only has customer display option that I do not have. My previous generic receipt printer when connected had a comm 3 port option. Can anyone assist?
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Kylie Bretherton

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Posted 3 years ago

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Kevin Russell, Accredited Partner

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Have you installed the drivers for the receipt printer? You can get it from pos.epson.com. If you get stuck, give me a call 0407744914 Kevin
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Graham Boast, Accredited Partner

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Hi Kylie

With Reckon POS receipt printers, you need to install a Virtual Port Driver available here
https://download.epson-biz.com/module...

Reckon POS is designed to talk directly to the receipt printer through a Com Port, and this driver will allow this to happen by creating a virtual com port - it could be any number between 1 and 8. Installing a Windows driver is not required.

One you download and run the driver, plug the printer into the USB port, and windows should find the hardware and create the com port. Open pos, and you should now be able to attach the printer to the new port. If successful, the printer should make a noise and print Printer Ready.

Graham Boast 0409317366
Reckon Accredited Consultant
graham@reckonhelp.com.au
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Kylie Bretherton

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Hi Graham,
I have this driver installed. The Epsom printer will print a test page from windows so I know is recognised. The problem is that I go into POS lite tools, options, receipt printer I choose the TM-T20 (USB) in the drop down list. I then drop down the connected to and the only option to choose is printer port on customer display. When I had a generic receipt printer installed there was other options in the connected to drop down such as Com 1, USB etc. Hope this makes sense.
Cheers, Kylie
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Kevin Russell, Accredited Partner

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Kylie still not fixed then? Id take the printer back where you bought it
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Kylie Bretherton

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Hi Kevin, I just wanted to say thank you so much for your technical assistance. I have had this problem for approximately two months and have had no luck in trying to resolve myself. I am not an IT person but am quite computer literate but this one had me stumped. Your time, knowledge and willingness to assist has been a God send. You are an absolute legend and your help has been invaluable. I would never have been able to fix the problem without your assistance. Cheers, Kylie
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Kevin Russell, Accredited Partner

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Kylie thank you for your patience and your persistence. It was my pleasure to be of assistance. If I can help at all in the furure, you have my number. Oh and a HUGE shout out to Shane at Reckon. You are a star
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