I have a STP account the email address is no longer operational, so requires to be updated to a new email address pls

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  • Updated 2 weeks ago
A few weeks ago there was an update to the STP App, I tried to sign in and I was unsuccessful... ok I may have got the password wrong...
I know that I can reset the password, but have not done so as the email address I have been using for STP has been disabled and I can no longer get into it now.
I see the only solution is to have my email address changed and a new password word set so that I can access my STP before financial year end please.
Hopefully some one can please help asap with my issue. Kind regards
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Peter Lombardo

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Posted 1 month ago

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Rav, Community Manager

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Hi Peter,
I should be able to help you with this.
Can you let me know the following details on a signed business letterhead;
- ABN you have registered into your app account
- Full legal entity name
- Current email address you have registered to your app account

If you can send that through to me at community@reckon.com I'll take a look. 
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Peter Lombardo

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Hi Rav Thx I will email you the details on Monday Kind rgds Peter
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Peter Lombardo

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Hi Rav I still can not log into the STP App after following your instructions .... Trying to reset my password to my new email address ... I do not receive the confirmation change of password email to be able to reset my password ... please help thx
  
(Edited)